Receptionist/care navigator Work, Jobs in Whitstable, Ken (with Salaries)

Receptionist/Care Navigator
Warrior Square Surgery —Southend-on-Sea
- £10,816 - £23,660 a year
- Part-time
- Customer service
- GP surgery experience
- Microsoft Office
Quick apply
11d
Receptionist/Care Navigator
PrimaryCareCareers —Leigh-on-Sea
- £12.71 an hour
- Customer service
- Front desk
- IT

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Answering telephone calls and responding to patient enquiries. Tiptree Medical Centre is looking for a friendly, organised, and professional receptionist to…
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Or service (GP, nurse, pharmacy, social prescribing). Process prescription requests and handle general enquiries. Triage along side a Clinician.
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Receptionist/Care Navigator

Warrior Square Surgery
Southend-on-Sea

Quick apply

Job details

Permanent | Part-time
£10,816 - £23,660 a year
11 days ago

Qualifications

Customer service
GP surgery experience
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Office experience

Full job description

Job Summary
We are seeking a friendly and organised Receptionist/Care Navigator to join our team. This role involves providing exceptional front-desk support, assisting patients with their enquiries, and guiding them through their care journey. The ideal candidate will have previous GP Practice and administrative experience, with a passion for delivering compassionate customer service. The position offers an opportunity to work in a supportive environment dedicated to improving patient outcomes and ensuring smooth clinic operations.

Responsibilities

Welcome patients and visitors in a warm and professional manner, creating a positive first impression
Manage appointment scheduling, cancellations, and follow-up appointments efficiently
Answer phone calls, respond to emails, and handle general enquiries promptly and courteously
Maintain accurate patient records and ensure confidentiality at all times
Assist with administrative tasks such as data entry, filing, and processing documentation
Coordinate communication between patients and healthcare providers to facilitate seamless care delivery
Support care navigation by providing information about services, resources, and next steps in the patient’s care pathway
Ensure the reception area remains tidy, welcoming, and well-stocked with necessary materials

Qualifications

Prior office experience is essential; familiarity with healthcare or care navigation settings is advantageous
Proven administrative experience demonstrating organisational skills and attention to detail
Excellent communication skills, both written and verbal, with a compassionate approach towards patients
Proficiency in using office software such as Microsoft Office Suite or similar programmes
Ability to multitask effectively in a busy environment while maintaining professionalism
Strong organisational skills with the ability to prioritise tasks efficiently
A friendly demeanour combined with the ability to handle sensitive situations discreetly

This role offers an engaging opportunity for individuals committed to delivering high-quality support within a healthcare setting. The successful candidate will be integral to ensuring a positive experience for patients while supporting the smooth operation of our services.

Pay: £10,816.00-£23,660.00 per year

Work Location: In person

Quick apply

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