Helpdesk manager Work, Jobs in Whitwell, Dby (with Salaries)

Service Delivery Manager
NHS Supply Chain —Nottingham
- £51,703 - £60,827 a year
- Hybrid work
- Analysis skills
- Patient care
- Agile
- Employee assistance programme
- Life insurance
7d
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
12d
Reactive Helpdesk Administrator (fixed term contract)
UPP Ltd —Nottingham
- £25,589 a year
- Full-time
- Communication skills
- Employee discount
- Life insurance
12d
Jeopardy Supervisor
Equans —Rotherham
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Facilities Helpdesk Administrator
NAB-Jones Lang LaSalle Services —Nottingham
- Full-time
- Google Suite
- Customer service
- In-person
Quick apply
Senior Manager, Cloud Technology Controls
HSBC Global Services Limited —Sheffield
- Full-time
- IT
- SDLC
12d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Customer Service Advisor/Administrator
Trowell Garden Centre —Nottingham
- From £12.71 an hour
- Weekend availability
- Bilingual
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
7d
Porter
Mitie —Sheffield
- £12.71 an hour
- Full-time
- Customer service
- Communication skills
Fire & Security Engineer-Nottingham
City Facilities Management (UK) —Nottingham
- Full-time
Area Site Technician - East Midlands
City Facilities Management (UK) —Nottingham
- £41,324 a year
- Full-time
- Maintenance
- Bakery
- Driving
- Employee discount

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helpdesk manager jobs near whitwell, dby

Service Delivery Manager

NHS Supply Chain -
Nottingham

Apply Now

Job details

Permanent
£51,703 - £60,827 a year
7 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Life insurance

Qualifications

Waterfall
Analysis skills
Patient care
Agile
IT
Communication skills

Full job description

Job Posted: 9 June 2026
Job Updated: 9 June 2026

Job Title: Service Delivery Manager

Function: Information Technology

Location: Nottingham/Hybrid

Contract type: Permanent

Salary: £51,703 with potential to rise to £60,827 over 3 years

Closing Date: 19th June 2026

NHS Supply Chain currently has an opportunity for a Service Delivery Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

NHS Supply Chain IT operates a Service Integration and Management (SIAM) model – OneIT – with five different Service Providers delivering the end-to-end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management, and Cyber Security.

We’re looking for an experienced Service Delivery Manager to oversee the delivery of Technology Services from our Supporting Technology and Infrastructure partners into the NHS Supply Chain. In this role, you’ll be responsible for ensuring services are delivered in line with contractual obligations, meeting agreed plans and KPIs. You’ll lead and coordinate IT delivery partners to maintain reliable, high-performing day-to-day operations. You’ll also work closely with business teams and stakeholders to support the design and delivery of projects and service enhancements. Your input will help shape the future roadmap, driving continuous improvement and reducing technical debt. You’ll take ownership of stakeholder relationships, ensuring IT services meet business expectations and are delivered to the required standards. You’ll also work across broader governance areas – including IT security, product selection, and change delivery – ensuring all systems, applications, and networks remain secure, available, and fit for purpose.

Every day you will…

Provide strategic leadership to champion the vision and objectives of IT Services, guiding IT partners through the service delivery lifecycle and ensuring alignment with the organisation’s Technology Strategy.

Lead the monitoring and management of service levels, ensuring that all IT services meet agreed-upon targets and business requirements.

Produce and analyse comprehensive monthly service reports, using data-driven insights to monitor SLAs, KPIs, and OKRs in partnership with IT providers.

Act as the primary point of contact for IT partners, managing performance, conducting regular governance reviews, and responsible for ensuring contractual compliance.

Build and maintain strong, collaborative relationships with internal stakeholders and business teams to ensure IT services align with evolving business needs.

Contribute to the design of new or changed services, ensuring they are fit for purpose, scalable, and aligned with the organisation’s Technology Strategy.

Oversee the transition of new services and enhancements into the live environment, ensuring minimal disruption to operations and adherence to change protocols.

Support the maintenance of the IT Service Catalogue, ensuring information regarding live services is accurate, accessible, and reflects current business operations.

Assess and document the commercial impact of service delivery across the business, identifying key assumptions and dependencies across all functions.

Lead collaborative discussions and governance forums with IT partners and internal departments to oversee service delivery and identify opportunities for improvement.

Ensure services are delivered in line with contractual expectations, maintaining consistency in quality, experience, and performance.

Manage IT Service Integration governance across the organisation, ensuring services are aligned with established policies, processes, and escalation protocols.

Lead the IT service integration function to enable seamless end-to-end technology delivery, supporting the flow of data and information across business directorates.

Oversee IT tools and information systems, ensuring they perform as intended and contribute to optimising business operations.

Support IT partners in delivering integrated services by maintaining robust processes, governance, and policies, and redesigning ways of working where necessary to improve outcomes.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely

We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you

2 days of paid volunteering leave allowing you to give back to your community

Access to many discounts from the Blue Light Card to NHS Discounts

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Experience in service management and supplier management within the technology sector

Strong stakeholder management, with the ability to manage expectations across the business and resolve conflict

Skilled in tracking performance and managing SLAs, KPIs, and OKRs

Significant experience with delivery teams operating in a SIAM model

Experience managing third-party delivery using both agile and waterfall methodologies

Proven IT commercial experience, delivering business outcomes while optimising spends and minimising impact

Effective communicator at all levels of the organisation and with customers and suppliers, both orally and in writing

Strong relationship-building skills across the organisation

Proactive in initiating change, championing continuous improvement, and driving high standards within IT teams

Experienced in managing disputes and enabling business optimisation and financial leverage

Comfortable working in fast-paced environments and delivering against tight deadlines

Solid understanding of IT systems, infrastructure, software, and development practices

High-level attention to detail

Strong analytical and problem-solving capabilities

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at [email protected]

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

Apply Now

Refine Your Search

helpdesk manager jobs in whitwell, dby

Service Delivery Manager

IT Support Engineer

Reactive Helpdesk Administrator (fixed term contract)

Jeopardy Supervisor

Facilities Helpdesk Administrator

Senior Manager, Cloud Technology Controls

Customer Service Advisor

Customer Service Advisor/Administrator

Porter

Fire & Security Engineer-Nottingham

Area Site Technician - East Midlands

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