Claims manager Work, Jobs in Whitwick, Lec (with Salaries)

Customer Service Advisor
SIP Industrial Products Ltd —Shepshed
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
3d
Grand Flex Assistant
Grandir UK —Whitwick
- Up to £13.10 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Advice Service Manager
Citizens Advice —Ilkeston
- £36,887 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Work from home
10d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Project Coordinator
Fusion Electrics Ltd —Leicester
- £25,000 - £28,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Advice Service Manager
Citizens Advice Derbyshire Districts —Ilkeston
- £36,887 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Supervising experience
- Annual leave
- Work from home
Quick apply
3d
Lifestyle Coordinator
Acacia Care - Harrisons Court —Nottingham
- £14 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Grand Flex Practitioner
Grandir UK —Whitwick
- Up to £14.45 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Domestic Abuse Refuge Manager
Panahghar —Leicester
- £30,868 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Office Manager
Discovery Schools Academies Trust —Loughborough
- £27,858 - £30,078 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Commercial Manager - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
Transport Manager
Derbyshire Fire & Rescue —Ripley
- £47,181 - £52,413 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- English
- Annual leave
- Employee discount
Operations Manager / Contracts Manager
Restek UK Limited —Ripley
- £60,000 - £80,000 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
14d
Senior Project Manager
Vaillant Group U.K. Ltd —Belper
- Full-time
- Management
- Organisational skills
- Agile
6d
Registered Home Manager
Acacia Care - Harrisons Court —Nottingham
- From £55,000 a year
- Full-time
- Nursing
- Leadership
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
8h
Regulatory Affairs Manager - UKI
PepsiCo —Leicester
- Presentation skills
- School
- Negotiation
Home Claims Recovery Specialist
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
3d
Chef Manager
Acacia Care - Harrisons Court —Nottingham
- £16 an hour
- 8 hour shift
- Serving
- Cooking
- In-person
- Free parking
- Employee discount
Quick apply
12d
Claims Manager
Gallagher Bassett —Tamworth
- Team management
- Organisational skills
- Leadership
- Employee stock purchase plan
- Life insurance

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Customer Service Advisor

SIP Industrial Products Ltd -
Shepshed

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Microsoft Office
Purchasing
Communication skills
Time management

Full job description

About Us:

For over 50 years, SIP (Industrial Products) Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.

About the Role:

The core objectives of the Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process and managing the customer tickets and providing an excellent customer experience.

Reporting to the Customer Service Manager, you will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues.

Overall Responsibilities:

Inquiries & Support: Answer incoming calls, emails, or live chats, providing detailed information about products, services, and customer enquiries
Issue Resolution: Investigate and resolve customer complaints, process refunds or replacements, and escalate complex issues to the appropriate department
Order Management: Process customer returns, handle transactions, update accounts, manage the returns process and Carrier claims
Database Maintenance: Update and log customer interactions into the Customer Relationship Management (CRM) system (Freshdesk) and the company ERP system (One Office)
Ticket Management: Review the Customer Service tickets ensuing they are directed to the most relevant internal colleague and host the weekly CS meeting?
Fault Finding: Provide basic engineering and technical support to Distributors & End Users
Warranty Process: Process warranty returns, whilst representing the SIP Warranty Policy where there is a need to do so
Investigate and Diagnose machines with problems and attempt to resolve where possible over the phone and email
Customer Communication: Progress and chase customer escalations to satisfactory resolution
Internal Relationship: Continuous liaison with Sales, Purchasing, Service and Warehouse Departments

Skills & Competencies:

Excellent communication skills - verbal and written
Strong problem-solving and conflict-resolution skills
Ability to manage multiple tasks and prioritise workloads effectively
Analytical mindset with attention to detail
High level of patience and professionalism
Approachable and supportive
A professional and empathetic approach to customer service
Experience of handling complaints and achieving positive customer outcomes

What You Will Bring:

A wealth of experience dealing with customer issues whether face to face or over the phone
Knowledge of basic Microsoft Office functions
A wealth of experience dealing with customer escalations whether face to face or over the phone
Skill of multi-tasking and time management
Understanding of the need to prioritise workload based on level of urgency
A good general knowledge of warranty processes
Excellent telephone manner with the ability to communicate effectively
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail

Benefits:

Company Pension
Employee Discount
Free Parking
Sick Pay
Role-based Training

Schedule:

Monday to Friday
No Weekends

Pay: From £28,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

claims manager jobs in whitwick, lec

Customer Service Advisor

Grand Flex Assistant

Advice Service Manager

Customer Care Manager

Project Coordinator

Advice Service Manager

Lifestyle Coordinator

Grand Flex Practitioner

Domestic Abuse Refuge Manager

Office Manager

Commercial Manager - Home Claims

Transport Manager

Operations Manager / Contracts Manager

Senior Project Manager

Registered Home Manager

Regulatory Affairs Manager - UKI

Home Claims Recovery Specialist

Claims Commercial Manager - Third Party

Chef Manager

Claims Manager

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