Liaison Work, Jobs in Whitwick, Lec (with Salaries)

Customer Service Advisor
SIP Industrial Products Ltd —Shepshed
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
3d
Project Coordinator
Fusion Electrics Ltd —Leicester
- £25,000 - £28,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4h
Travellers Liaison Officer
Leicestershire County Council —Leicester
- £32,070 - £34,359 a year
- Part-time
- Hybrid work
- English
- Communication skills
- Negotiation
- Flexible schedule
Customer Service Representative
Holcim —Coalville
- Customer service
- Employee discount
Operations Manager
DJL Petfoods Ingredients Ltd —Bingham
- £40,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
6d
Domestic Abuse Practitioner
Panahghar —Leicester
- £13.10 an hour
- Part-time
- Working with children
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Annual leave
Quick apply
Bakery NPD Technologist
Guenther Bakeries —Coventry
- Up to £36,400 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bakery
- Free parking
- Employee discount
Quick apply
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
Area Team Leader
Amicus Trust —Leicester
- £33,118.47 a year
- Full-time
- Driving
- Travel
- In-person
- Paid training
- Health & wellbeing programme
Quick apply
7d
Public Liaison Officer
Jackson Civil Engineering —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Accountant
Emergency Group —Swadlincote
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Handy Person
BAM UK & Ireland —Castle Donington
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
14d
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d
Team Manager- Mental Health Liaison, Mental Health Urgent Care Hub and Veterans Service
Leicestershire Partnership NHS Trust —Leicester
- £57,528 - £64,750 a year
- Free parking
11d
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
3d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Internal Sales & Trade Counter - Leicester
Eyre & Elliston —Leicester
- Full-time
- Microsoft Word
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
5d
Meetings and Events Project Manager
Emota —Ashby-De-La-Zouch
- Travel
- Annual leave
Quick apply
4d

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liaison jobs near whitwick, lec

Customer Service Advisor

SIP Industrial Products Ltd -
Shepshed

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Microsoft Office
Purchasing
Communication skills
Time management

Full job description

About Us:

For over 50 years, SIP (Industrial Products) Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.

About the Role:

The core objectives of the Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process and managing the customer tickets and providing an excellent customer experience.

Reporting to the Customer Service Manager, you will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues.

Overall Responsibilities:

Inquiries & Support: Answer incoming calls, emails, or live chats, providing detailed information about products, services, and customer enquiries
Issue Resolution: Investigate and resolve customer complaints, process refunds or replacements, and escalate complex issues to the appropriate department
Order Management: Process customer returns, handle transactions, update accounts, manage the returns process and Carrier claims
Database Maintenance: Update and log customer interactions into the Customer Relationship Management (CRM) system (Freshdesk) and the company ERP system (One Office)
Ticket Management: Review the Customer Service tickets ensuing they are directed to the most relevant internal colleague and host the weekly CS meeting?
Fault Finding: Provide basic engineering and technical support to Distributors & End Users
Warranty Process: Process warranty returns, whilst representing the SIP Warranty Policy where there is a need to do so
Investigate and Diagnose machines with problems and attempt to resolve where possible over the phone and email
Customer Communication: Progress and chase customer escalations to satisfactory resolution
Internal Relationship: Continuous liaison with Sales, Purchasing, Service and Warehouse Departments

Skills & Competencies:

Excellent communication skills - verbal and written
Strong problem-solving and conflict-resolution skills
Ability to manage multiple tasks and prioritise workloads effectively
Analytical mindset with attention to detail
High level of patience and professionalism
Approachable and supportive
A professional and empathetic approach to customer service
Experience of handling complaints and achieving positive customer outcomes

What You Will Bring:

A wealth of experience dealing with customer issues whether face to face or over the phone
Knowledge of basic Microsoft Office functions
A wealth of experience dealing with customer escalations whether face to face or over the phone
Skill of multi-tasking and time management
Understanding of the need to prioritise workload based on level of urgency
A good general knowledge of warranty processes
Excellent telephone manner with the ability to communicate effectively
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail

Benefits:

Company Pension
Employee Discount
Free Parking
Sick Pay
Role-based Training

Schedule:

Monday to Friday
No Weekends

Pay: From £28,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in whitwick, lec

Customer Service Advisor

Project Coordinator

Resident Liaison Officer

Travellers Liaison Officer

Customer Service Representative

Operations Manager

Domestic Abuse Practitioner

Bakery NPD Technologist

Client Liaison Manager

Area Team Leader

Public Liaison Officer

Accountant

Handy Person

Customer Liaison Officer

Business Analyst

Team Manager- Mental Health Liaison, Mental Health Urgent Care Hub and Veterans Service

Customer Success Manager

Senior Scheduler

Internal Sales & Trade Counter - Leicester

Meetings and Events Project Manager

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