Patient access lead Work, Jobs in Wickford, Ess (with Salaries)

Head of Patient Experience Team
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- English
- Leadership
4d
HCS Team Lead
St Luke's Hospice —Basildon
- £39,834.22 - £50,581.51 a year
- Weekend availability
- IT
- Hospice
- Communication skills
6d
Deputy Adult Community Services Lead - SVV and Royston
Hertfordshire Community NHS Trust —Bishop's Stortford
- £49,387 - £56,515 a year
- Part-time
- Flexible schedule
4d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Complex Pathway Lead
Kent and Medway Mental Health NHS Trust —Gillingham
- £49,387 - £56,515 a year
- Full-time
- Childcare
- Working with children
- Care plans
5d
Associate Practitioner
Essex Partnership University NHS Foundation Trust —Basildon
- £28,392 - £31,157 a year
- Full-time
- Employee discount
13d
Therapy Lead
Priory —Chelmsford
- £41,200 a month
- Full-time
- Supervising experience
- Care plans
- Free parking
- Annual leave
Quick apply
1h
Cancer Referral Specialist
Lloyds Clinical —Harlow
- £48,000 a year
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Registered Sister - Inpatient Unit Basildon/Thurrock
St Luke's Hospice —Basildon
- £32,632.13 - £41,563.99 a year
- Weekend availability
- Medication administration
- Hospice
- Leadership
Transformation Manager
Havens Hospices —Southend-on-Sea
- £60,000 a year
- Full-time
- Nursing home
- Human resources
- Data entry
- Free parking
- Store discount
Quick apply
10d
Clinical Lead - Enhanced Mental Health Pathfinder
Oxleas NHS Foundation Trust —London
- £100,493 - £114,951 a year
- Part-time
- Travel
14d
Speech and Language Therapist Specialist in Adult Community
Essex Partnership University NHS Foundation Trust —Hadleigh
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Care plans
- Annual leave
- Employee discount
9d
Senior Integrated Flow Lead
Lewisham and Greenwich NHS Trust —London
- £66,582 - £77,368 a year
- Full-time
- Hospital
6d
Clinical Lead
Active Care Group —Chislehurst
- £47,250 a year
- Full-time
- Rehabilitation centre
- Employee assistance programme
- Referral programme
Quick apply
Endoscopy Lead Practitioner
Circle Health Group —Orpington
- Up to £44,000 a year
- Full-time
- Hospital
- Teaching
- Employee discount
- Life insurance
Quick apply
Urgent Community Response Bromley Hospital at Home Staff Nurse
Bromley Healthcare —Orpington
- £36,943 - £44,900 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
7d
Single Point of Access Administrator
Oxleas NHS Foundation Trust —London
- £30,142 a year
- Weekend availability
- Microsoft Excel
- Computer literacy
- Communication skills
2d
HR and Resourcing Co-ordinator
Priory —Springfield
- £26,864 a year
- Full-time
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
10h
Yellow Card Biobank Development Manager - £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Presentation skills
- No degree
- Travel
- Annual leave
- Sick pay
1h
RTT and Validation Performance Manager
Homerton Healthcare NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Nursing home
- Communication skills
7d

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patient access lead jobs near wickford, ess

Head of Patient Experience Team

NHS Kent and Medway Integrated Care Board
Maidstone

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
4 days ago

Qualifications

English
Leadership

Full job description

The Head of Patient Experience provides strategic leadership and oversight of the Patient Experience function, ensuring the effective management of complaints, enquiries and feedback relating to services commissioned or provided by the ICB.

The post holder is responsible for delivering a high-quality, compassionate and compliant service for patients, service users and their families, ensuring alignment with statutory requirements, national guidance and best practice. The role leads the development and effective use of patient experience insight to inform quality improvement, commissioning decisions and organisational learning, acting as a key link between patient voice and system performance.

The Head of Patient Experience operates as a senior advisor across the organisation and system, supporting colleagues to manage complex cases, respond appropriately to concerns, and ensure that learning from feedback is embedded into service improvement.

The Head of Patient Experience will lead and oversee the service, including (but not limited to):

Managing service delivery to a high standard, ensuring the service complies with Key Performance Indicators and quality expectations.
Providing expert advice and guidance on complaints, PALS and patient experience processes to ICB colleagues and system partners.
Overseeing complex complaint investigations and ensuring investigations are coordinated effectively across internal teams and external providers.
Drafting, quality assuring and supporting organisational sign off of complaint response letters, using plain English and ensuring appropriate remedies and apologies when required.
Acting as escalation point for high risk cases, including safeguarding concerns, consent issues and potential patient safety incidents, ensuring timely escalation via appropriate governance routes.
Ensuring complainants receive timely updates, are offered early resolution discussions and reasonable adjustments, and that communication is accessible and person centred.
Working with provider organisations, Healthwatch, NHS England and other partners to ensure a seamless and coordinated response for complainants.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That’s why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Apply Now

Refine Your Search

patient access lead jobs in wickford, ess

Head of Patient Experience Team

HCS Team Lead

Deputy Adult Community Services Lead - SVV and Royston

Head of CS - Under 18s Services

Complex Pathway Lead

Associate Practitioner

Therapy Lead

Cancer Referral Specialist

Registered Sister - Inpatient Unit Basildon/Thurrock

Transformation Manager

Clinical Lead - Enhanced Mental Health Pathfinder

Speech and Language Therapist Specialist in Adult Community

Senior Integrated Flow Lead

Clinical Lead

Endoscopy Lead Practitioner

Urgent Community Response Bromley Hospital at Home Staff Nurse

Single Point of Access Administrator

HR and Resourcing Co-ordinator

Yellow Card Biobank Development Manager - £75,585 - £84,840 p.a. + benefits

RTT and Validation Performance Manager

I want to receive the latest job alerts for patient access lead in wickford, ess

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