Customer service team lead Work, Jobs in Wickford North, Ess (with Salaries)

Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
Customer Service Team Leader
Paddy Power —Pitsea
- From £13.25 an hour
- Employee discount
- Sick pay
12d
Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
6d
Operational Excellence Site Lead
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Management
- Engineering
- Leadership
- Flexible schedule
- Referral programme
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
People & Service Team Leader - 20hrs Weekdays
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Reception Lead
The Megacentre Rayleigh —Rayleigh
- £28,000 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
6d
People & Service Team Leader - 14hrs Weekends
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Radiology Administrator Team Leader
Nuffield Health —Brentwood
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
Retail Store Supervisor/Team Leader (3mth FTC)
Mamas & Papas —Chelmsford
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
6d
Curriculum Administrator Team Leader
MidKent College —Gillingham
- £28,625 - £33,063 a year
- Full-time
- University
- Leadership
- Annual leave
4d
Digital Experiences Product Lead - Executive Director
JPMorganChase —London
- Full-time
- Machine learning
- Product management
- Financial services
4d
TEAM MANAGER
Primark —Woolwich
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
4d
Lead Food Manager
Sainsbury's —London
- From £40,000 a year
- Leadership
- Employee discount
12d
Lead Product Designer B2C
JPMorganChase —London
- Full-time
- Bachelor's degree
- Financial services
14d
Lead Nightshift Manager
Sainsbury's —London
- From £40,000 a year
- Night shift
- Management
- Leadership
- Employee discount
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Team management
- In-person
- Leadership
Quick apply

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Customer Service Centre Lead

Raytheon -
Harlow

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Paid volunteer time
Sick pay

Qualifications

Management
Microsoft Office
Leadership
Communication skills

Full job description

Date Posted:

2026-07-10

Country:

United Kingdom

Location:

Harlow, Essex

Position Role Type:

Onsite

Raytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our Training Transformation Services (TTS) team in Harlow.

As Customer Service Centre Lead, you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations.

The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations.

You must be eligible and willing to gain BPSS and SC clearance.

Key Responsibilities

You will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:

Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets
Working closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives
Provide clear and robust communication, identifying risks and working to mitigate with all stakeholders
Ensure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process
Champion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements.
Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions
Planning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments
Maintaining the team's training and certifications
Ensure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained
Leading, coaching, and developing team members through regular performance reviews and development activities
Managing and approving time recording and attendance activities

Required Skills & Experience:

Extensive management experience in a similar environment
Leadership experience of diverse teams
Strong SAP & MS Office Skills
Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems
Strong communication and presentation skills

Benefits and Work Culture

37hr working week with early finish Fridays - start your weekend early!
25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
10.5% company pension contribution with 6% employee contribution
Annual company bonus scheme (discretionary)
6 times salary Life Assurance with pension
Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others
Enhanced sick pay
Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave

Raytheon UK

We take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

RTX

Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

#LI-AS3

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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