Customer success manager Work, Jobs in Wickford Park, Ess (with Salaries)

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
IWG —Brentwood
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
4d
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply
Senior Customer Success Manager
Brandwatch —London
- Communication skills
- Marketing
- Analytics
Quick apply
12d
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
Key Account Manager
elix sourcing solutions —Chelmsford
- £40,000 - £50,000 a year
13d
BDM & Accounts Manager
Project Solver Ltd —Great Dunmow
- £40,000 - £50,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Business development
- Free parking
- Sick pay
Quick apply
9d
Account Manager
Access 360 Ltd —Chelmsford
- From £35,000 a year
- Overtime
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Basildon
- £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Customer Success Manager (German Speaking)
Choco —London
- Full-time
- English
- Communication skills
Account Manager
CITY ELECTRICAL FACTORS LTD —Colchester
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
Service Coordinator
Eclipse Dental Engineering —Rochester
- £30,000 - £36,000 a year
- Full-time
- Salesforce
- English
- Analysis skills
- Free parking
- Sick pay
Quick apply
4d
Territory Sales Manager
SunbeltRentals —Basildon
- Customer service
- Business development
- Annual leave
Quick apply
Customer Complaints Handler
Morgan Sindall Property Services Limited —Basildon
- £27,500 - £28,000 a year
- Full-time
- Employee assistance programme
- Employee discount
4d
Business Development Manager (BDM)
W&H Engineering Ltd —Leigh-on-Sea
- From £30,000 a year
- Full-time
- Sales
- Business development
- Driving
- Free parking
Quick apply
8d
Food Manager
Sainsbury's —Basildon
- £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Sales and Resource Consultant
Airborne Environmental Consultants —Brentwood
- £32,000 - £44,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Sick pay
Quick apply
3d
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
12d
Online Manager
ASDA —Basildon
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
11d

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customer success manager jobs near wickford park, ess

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

Percepta -
Basildon

Quick apply

Job details

Permanent | Full-time
£45,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Client engagement
Contract renewal support
Mentoring
Customer renewal management
Churn prevention
Relationship management
Customer support
Customer interaction
Account management
Dutch

Full job description

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
GB-Essex-Basildon

Description

Associate Enterprise Customer Success Manager (Automotive SaaS) - Dutch Bilingual

At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Employment Details:

Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)

Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)

Salary: £45,000 per annum + benefits

Location: Dunton, Essex SS15 6EE

Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?

We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our Dutch speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to Germany for on-site customer meetings.

Why This Role is Exciting

Be part of a global brand transforming fleet management through Telematics software and Charging solutions
Hybrid-first working: primarily remote, with just two office days per month
Occasional international travel to Germany, providing exposure to enterprise clients
Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI

At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing:

Manage and optimize the post-sale Customer journey from onboarding to renewal
Deliver training, support, and strategic insights that drive solution adoption
Collaborate across internal teams to champion the voice of the Customer
Analyse Customer usage data to improve outcomes and reduce churn
Lead regular Business Reviews and manage renewals and contract extensions
Upsell/cross-sell software and services to boost Client ROI and satisfaction

During a Typical Day, You’ll:

As ECSM, you’ll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.

What You Bring to the Role:

Dutch written and verbal language skills to professional C1 Level
Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
Strong account management skills, including managing complex accounts with multiple clients or stakeholders
Excellent communication, problem-solving, and project management skills
Strong commercial mindset with a talent for building lasting relationships
Experience with Salesforce or similar CRM tools
Self-starter who thrives in a fast-paced, ever-evolving environment
High emotional intelligence and adaptability
A team player with mentoring capabilities and a drive for success

Why Percepta

Competitive salary and comprehensive benefits
Work with a global leader driving innovation in mobility and electrification
Flexible, remote-friendly working environment
Opportunity to shape the future of commercial fleet solutions across Europe
A role with real purpose: helping businesses thrive through smarter transport

What You Can Expect:

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical Insurance
Comprehensive travel insurance for you and family in line with Scheme rules
Discounted dental scheme
Discounts on brand new vehicles
Employee Assistance Program (EAP)

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Quick apply

Refine Your Search

customer success manager jobs in wickford park, ess

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

Customer Service Manager

Customer Service Manager

Customer Success & Onsite Services Manager

Senior Customer Success Manager

Principal Customer Success Manager

Key Account Manager

BDM & Accounts Manager

Account Manager

Customer and Trading Manager - Nightshift

Customer Success Manager (German Speaking)

Account Manager

Service Coordinator

Territory Sales Manager

Customer Complaints Handler

Business Development Manager (BDM)

Food Manager

Sales and Resource Consultant

Digital Sales Manager

Online Manager

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