Head of customer experience Work, Jobs in Wickham, Brk (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
9d
Head of Customer Experience - Automation
Nationwide Building Society —Swindon
- From £96,000 a year
- Temporary
- Continuous improvement
- Driving
- Financial services
4d
Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
Head of Purchasing and Supply Chain
BG Automotive Ltd —Swindon
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
10d
Experienced Head Gardener
Midwinter Landscaping —Wantage
- £32,000 - £36,400 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
12d
Head of Service Delivery
UK Research and Innovation (UKRI) —Swindon
- £70,752 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
5d
Regional Head of Maintenance
Royal Mail Group —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
11d
Head Padel Coach
Smash Padel —Oxford
- £36,000 - £46,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Mentoring
- Annual leave
- Work from home
Quick apply
SENIOR TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £37,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Facilities Management Coordinator
Mitie —Didcot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Group Bookings & Box Office Co-ordinator
The Anvil Trust Ltd —Basingstoke
- £16,556 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
2d
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
4d
Admissions and Marketing Assistant
Rookwood School —Andover
- Up to £33,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Store discount
Quick apply
2d
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Country Head
Bornea Dynamics Limited —Salisbury
- From £105,000 a year
- Full-time
- Computer Science
- PMP
- Engineering
- Free parking
- Profit sharing
Quick apply
9d
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
5d
Customer Delivery Driver
ASDA —Andover
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year
9 days ago

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

head of customer experience jobs in wickham, brk

Senior Customer Experience Manager

Head of Customer Experience - Automation

Head of GNFR Procurement

Head of Purchasing and Supply Chain

Experienced Head Gardener

Head of Service Delivery

Regional Head of Maintenance

Head Padel Coach

SENIOR TECHNICAL PRODUCER

Facilities Management Coordinator

Head of Service Desks - Reading, UK

Group Bookings & Box Office Co-ordinator

Head of Service Delivery

Admissions and Marketing Assistant

Senior Graduate Admissions Manager

Head of Operations

Head of Underwriting (Bridging & Specialist BTL)

Country Head

Event Manager

Customer Delivery Driver

I want to receive the latest job alerts for head of customer experience in wickham, brk

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