Group leader Work, Jobs in Wickwar, Gls (with Salaries)

Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
1d
Warehouse Operative Bristol
NEXT —Severn Beach
- £15.58 - £15.89 an hour
- Full-time
- Heavy lifting
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
5d
Inclusive Education Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- University
- Annual leave
- Employee discount
5d
AWG Team Leader
Cereal Partners Worldwide —Staverton
- £53,250 a year
- 12 hour shift
- Leadership
5d
Business Development Manager
Smurfit Westrock —Yate
- Full-time
- Sales
- Business development
- Communication skills
- Annual leave
9d
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Head of Placements & Engagement
University of Bath —Bath
- £47,389 - £56,535 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Team Manager
Zellis —Bristol
- Microsoft Excel
- Master's degree
- Bachelor's degree
12d
General Manager
Bakesmiths —Bristol
- From £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
9d
Business Support Team Leader
Planning Inspectorate —Bristol
- £37,579 a year
- Part-time
- Hybrid work
- Presentation skills
- Contracts
- Leadership
- Annual leave
- Flexible schedule
10d
Engagement Officer
Office for Students —Bristol
- £37,614 - £38,577 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
1d
Performance Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
8d
Patient and Public Involvement and Engagement (PPIE) Coordinator
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- Administrative experience
- Project management
- University
- Annual leave
- Employee discount
5d
Functional Assessor
Serco Group —Gloucester
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Client Manager & Course Director
H5 Adventure —Wroughton
- £27,000.00 - £113,432.13 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Microsoft Office
- Work from home
Quick apply
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
10d
Part-time Customer Service Manager
International Workplace Group plc —Lydney
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Quality and Compliance Manager
Executive Jet Support Ltd —Chippenham
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
SME Relationship Manager
Lloyds Banking Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Banking
- Negotiation
9d

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Contact Centre Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
1 day ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Management
Customer service
Team management
Leadership

Full job description

Contact Centre Team Leader

Bristol

Full Time

Permanent

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday- Friday. Saturday covering 9am-5pm on a rotational basis

Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
Produce and utilise statistical data and work management reports to effectively manage workloads.
Provide performance reports/data as required.
Build and maintain positive customer relationships.
Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

Extensive customer service experience in a contact centre environment.
Ability to develop good relationships with customers and colleagues.
Ability to organise and prioritise work effectively.
Ability to work flexibly as needed is required due to the demanding nature of the role.
Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCCTL

Apply Now

Refine Your Search

group leader jobs in wickwar, gls

Contact Centre Team Leader

Warehouse Operative Bristol

Customer Services Team Leader

Inclusive Education Officer

AWG Team Leader

Business Development Manager

Contact Centre Advisor

Head of Placements & Engagement

Team Manager

General Manager

Business Support Team Leader

Engagement Officer

Performance Services Manager

Patient and Public Involvement and Engagement (PPIE) Coordinator

Functional Assessor

Client Manager & Course Director

Scrum Master

Part-time Customer Service Manager

Quality and Compliance Manager

SME Relationship Manager

I want to receive the latest job alerts for group leader in wickwar, gls

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