Technical support associate Work, Jobs in Widford, Hrt (with Salaries)

Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
7d
Accounts Receivable Associate
4Wall Entertainment —Hertford
- Overtime
- Organisational skills
- Time management
- Analytics
Quick apply
10d
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Associate Technical Support Engineer
Mimecast —London
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
QA Associate
hVIVO Services Limited —London
- Administrative experience
Associate Technical Support Specialist
Milestone Technologies, Inc. —London
- Computer networking
- Communication skills
3d
Linux Desktop Support Associate (London UK office)
Canonical —London
- Bachelor's degree
- Computer networking
- Linux
- Employee assistance programme
Quick apply
Support Associate - Institutional
StoneX Group —London
- Time management
Associate Linux Support Engineer
Canonical —London
- Remote
- Bachelor's degree
- Travel
- Computer networking
- Employee assistance programme
Quick apply
Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
7d
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
2d
Junior Associate - McKinsey Tech & AI
McKinsey & Company —London
- Computer Science
- Bachelor's degree
- Travel
Clinical Research Associate
TOGL (Holdings) Limited —Cambridge
- In-person
- Communication skills
Quick apply
Customer Support Associate
Lupa Pets —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Warehouse Associate
Nintronics —Welwyn Garden City
- £25,500 a year
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Employee discount
Quick apply
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply

I want to receive the latest job alerts for technical support associate in widford, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support associate jobs near widford, hrt

Customer Support Associate - APAC

Synthesia
London

Apply Now

Job details

Full-time
7 days ago

Qualifications

Live chat
Zendesk
Customer interaction
HubSpot
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Location: Philippines (APAC region)

About the role

As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide accurate information and support to customers to resolve their issues
Identify and escalate complex issues to Tier 2 support when necessary
Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction
Continuously improve your own product knowledge and remain up to date with our product, services and processes
Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

Based in the Philippines
High school diploma or equivalent; college or a degree in a related field is desirable but not essential
At least 1 year experience within a technical support environment
Excellent verbal and written communication skills
Customer-oriented mindset with a strong desire to exceed customer expectations
Ability to multitask and manage time effectively
Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

Working Hours:
As we’re a global company with global customers, we need to ensure we’re available to support 24/7. We’re looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am

Apply Now

Refine Your Search

technical support associate jobs in widford, hrt

Customer Support Associate - APAC

Accounts Receivable Associate

IT Support Associate, IT Services

2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

1st Line Service Desk Analyst (Days)

Associate Technical Support Engineer

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

QA Associate

Associate Technical Support Specialist

Linux Desktop Support Associate (London UK office)

Support Associate - Institutional

Associate Linux Support Engineer

Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)

Senior Technical Support Analyst

London Junior IT Consultant (1-Year Contract)

Junior Associate - McKinsey Tech & AI

Clinical Research Associate

Customer Support Associate

Warehouse Associate

JUNIOR SALES ADVISOR

I want to receive the latest job alerts for technical support associate in widford, hrt

Related Searches

Explore jobs in more locations

Location: Philippines (APAC region)

About the role

Jobseeker tools

Employer Tools

Browse

Stay Connected