Helpdesk administrator Work, Jobs in Widnes, Chs (with Salaries)

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helpdesk administrator jobs near widnes, chs

Working Arrangements:

This position is Head office based with the expectation of office working for 5 days per week.

Objectives of the role

Process & record property enquiries from Managers, Licensees, Stakeholders & 3rd parties
You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party.
Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly.
Liaise with contractors to provide licensees and Stakeholders with updates on estimated work,
commencement dates, ensuring all parties are kept informed and internal system updated.
Confirm completion of works with contractors and processing of recharges when required.
Determine the correct accounting code when processing orders to maintain budget levels.
Obtain relevant authorisations from Stakeholders.
Communication with internal departments following works to maintain fixtures and fittings inventory.
Assist in driving contractor performance through feedback on time, cost, and quality assessments.
To provide general support to the Statutory Compliance Department as required at peak times or absence cover.
To log and follow through the support required with insurance claims, liaising with Stakeholders, Contractors, and Insurance Companies.

Key Responsibilities

Process repair calls, emails, and general queries from Managers, Licensees, Admiral stakeholders and third parties
Liaising with other departments within Admiral to manage processes and updates
Manage incoming Quotes
Budget Allocation
Tenant Recharges
Deal with general account queries involving work orders raised
Awareness of health & safety, environmental health and trade critical issues and prioritise jobs accordingly
Awareness of reported issues which could be potential insurance claims and handle accordingly
Monthly catch-up calls with Internal Stakeholders on outstanding property issues
Work within the guidelines and always maintain GDPR requirements

Skills and Experience

Customer Service and telephony experience essential
Excel and Outlook skills (including Inbox management) essential
High degree of accuracy and attention to detail
Great organisational skills and ability to prioritise and work to tight timescales
Excellent communication skills, both written and verbal
Flexibility to cover other departmental tasks or assist as required
Good team player
Able to manage difficult conversations
Property Helpdesk experience is desirable but not essential

If you would like to apply for the role please do so to [email protected] and include your CV.

Pay: £23,500.00-£24,500.00 per year

Benefits:

Work authorisation:

Work Location: In person