Admissions manager Work, Jobs in Wigan, Gtm (with Salaries)

Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
6d
Ward Clerk - Endoscopy Wigan
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £25,272 a year
- Full-time
15h
Deputy Manager - Residential Care
Evermore Care —Coppull
- £40,000 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
Quick apply
11d
Urgent Community Response Practitioner
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Patient care
- Leadership
7d
Activities Coordinator Assistant
Haighfield Care Home —Wigan
- £12.75 an hour
- In-person
Quick apply
2d
IRS Practitioner
Lancashire and South Cumbria NHS Foundation Trust —Blackpool
- £39,959 - £48,117 a year
- Full-time
11d
Hospital Bookings Manager
Bespoke Healthcare Group —Preston
- Up to £40,000 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
CareTech Group —Preston
- £65,000 a year
- Full-time
- Childcare
- Management
- Leadership
- Referral programme
Clinical Coding Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £32,073 - £39,043 a year
- Full-time
- Presentation skills
- In-person
8d
Receptionist/Administrator
Millenium Care UK —Worthington
- £14 an hour
- Administrative experience
- IT
- Employee assistance programme
Academic Partnerships Manager
UK MANAGEMENT COLLEGE —Manchester
- Monday to Friday
- Microsoft Office
- Administrative experience
- No degree
Quick apply
Marketing Officer
AKS Lytham —Lytham St. Annes
- £26,091 - £32,274 a year
- Weekend availability
- Social media management
- Communication skills
- School
- Employee discount
1d
Sales Coach
Barchester Healthcare —Manchester
- Sales
- Travel
Quick apply
Faculty Outreach Officer (Health and Education)
Manchester Metropolitan University —Manchester
- £35,608 - £39,906 a year
- Full-time
- Organisational skills
- Communication skills
- Life insurance
1d
Specialist Clinical Pharmacist
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £49,387 - £56,515 a year
- Full-time
- Teaching
15h
Administrator
Pennine Care NHS Foundation Trust —Stockport
- £25,760 - £27,476 a year
- Part-time
- Annual leave
- Employee discount
15h
Outreach Assistant
Liverpool Hope University —Liverpool
- £24,479 - £25,249 a year
- Microsoft Office
- Travel
- Communication skills
Housing Management Worker Homelessness
Forum Housing Association —Ellesmere Port
- £13,144.86 - £14,831.76 a year
- Part-time
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
19h
Ward Manager
Cygnet —Bury
- £58,920 a year
- Full-time
- Leadership
- School
- Free parking
- Employee discount
6d
Deputy Head of Retail Operations
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Guest Experience Manager

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Hospitality
Management
Complaint handling
Organisational skills
Leadership
Communication skills

Full job description

Job Overview

Imagine That! Wigan is a vibrant, interactive children’s discovery centre where creativity, play, and learning come together. We pride ourselves on delivering memorable, hands-on experiences for families and school groups. We are seeking an enthusiastic and people-focused Guest Experience Manager to lead the delivery of an outstanding guest experience and enhance visitor satisfaction. The successful candidate will be responsible for overseeing the overall visitor experience, ensuring that all visitors receive exceptional service, and managing daily operations to uphold the organisation’s standards of customer service. This role offers an exciting opportunity to shape memorable experiences for visitors while leading a dedicated team in a vibrant environment. You will be responsible for managing front-of-house teams, ensuring an outstanding quality of workshops and shows are delivered and ensuring visitors have a seamless, enjoyable experience from arrival to departure.

Responsibilities

Lead the delivery of exceptional visitor experiences across all areas
Manage and support teams; including admissions, café, and activity staff
Act as the main point of contact for staff
Provide coaching, feedback, and on-the-job training
Drive team engagement, morale, and a positive working culture
Monitor staff performance in relation to customer experience
Handle visitor enquiries, feedback, and complaints (in person and via email)
Oversee daily visitor flow and ensure a smooth experience
Support onboarding and integration of new team members
Ensure all areas are clean, welcoming, and visitor-ready
Support events, parties, group visits, and special experiences
Work closely with the Operations Manager to align on daily priorities
Develop and implement strategies to improve visitor engagement and satisfaction
Create reports for senior management regarding employee performance, customer feedback and strategies
Coordinate daily operations, including managing queues, guiding visitors, and resolving any issues promptly
Organise staff schedules, training programmes, and performance reviews to maintain high service standards
Monitor feedback from visitors and utilise insights to enhance service delivery.
Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff alike.
Represent the organisation at public events or community outreach programmes as required.

Qualifications

Proven experience in a customer-facing management role
Passion for delivering exceptional customer experiences
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Positive, hands-on, and solutions-focused approach
Able to work in a fast-paced, dynamic environment
Excellent communication skills, both verbal and written, with a friendly and professional demeanour
Organisational skills with the ability to prioritise tasks effectively in a fast-paced setting
A passion for delivering memorable visitor experiences and fostering positive relationships with guests
Previous experience in managing diverse teams and handling guest complaints or concerns professionally is desirable. This role is ideal for individuals committed to providing exceptional customer service while leading a motivated team dedicated to enriching the visitor experience.

Working Pattern
This role requires a commitment to working at least one day at the weekend, with both days preferred, in line with the needs of the business.

What We Offer

A fun, energetic, and rewarding workplace
Opportunity to shape and improve the visitor journey
Competitive salary (dependent on experience)

Applications that include a cover letter will be considered first.

Any questions?

Please contact us via the chat or you can send us an email to [email protected].

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

admissions manager jobs in wigan, gtm

Guest Experience Manager

Ward Clerk - Endoscopy Wigan

Deputy Manager - Residential Care

Urgent Community Response Practitioner

Activities Coordinator Assistant

IRS Practitioner

Hospital Bookings Manager

Operations Manager

Clinical Coding Specialist

Receptionist/Administrator

Academic Partnerships Manager

Marketing Officer

Sales Coach

Faculty Outreach Officer (Health and Education)

Specialist Clinical Pharmacist

Administrator

Outreach Assistant

Housing Management Worker Homelessness

Ward Manager

Deputy Head of Retail Operations

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