Community manager Work, Jobs in Wigan, Gtm (with Salaries)

Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
6d
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Internal Communications Manager
Wingstop - Senior Operations —Preston
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Operations Manager
Bolton Wanderers in the Community —Bolton
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
5h
PROGRAMME MANAGER - GRADE 8
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- School
5d
Community Team Manager
AllChild —Manchester
- £36,000 a year
- Full-time
8d
Community Engagement and Reuse Officer - Maternity Cover
Merseyside Recycling and Waste Authority —Liverpool
- £44,075 - £45,091 a year
- Hybrid work
- Administrative experience
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Ward Clerk - Endoscopy Wigan
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £25,272 a year
- Full-time
20h
Programme Manager
St Helens Borough Council —St Helens
- £50,269 - £53,460 a year
- Leadership
4d
Activities Co-ordinator
HC-One - Carrington Court —Wigan
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Behaviour and Pastoral Mentor
Warrington Borough Council —Warrington
- Full-time
- School
2d
Postperson with Driving
Royal Mail Group —Manchester
- Overtime
Group Senior Creative Operations Manager
DFS —Warrington
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Quick apply
12d
Activities Coordinator Assistant
Haighfield Care Home —Wigan
- £12.75 an hour
- In-person
Quick apply
2d
Student Mental Health and Wellbeing Manager
University of Greater Manchester —Bolton
- £50,253 - £58,226 a year
- Full-time
- University
- Continuous improvement
- School
- Annual leave
Engagement Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Communication skills
- Annual leave
Learning Activation Specialist
mydentist —Radcliffe
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
HR Advisor
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £32,073 - £39,043 a year
- Full-time
- Management
- No degree
- Human resources
1d
Design Manager
Wates —Wigan
- Organisational skills
- Communication skills
Meeting & Event Operations Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d

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Guest Experience Manager

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Hospitality
Management
Complaint handling
Organisational skills
Leadership
Communication skills

Full job description

Job Overview

Imagine That! Wigan is a vibrant, interactive children’s discovery centre where creativity, play, and learning come together. We pride ourselves on delivering memorable, hands-on experiences for families and school groups. We are seeking an enthusiastic and people-focused Guest Experience Manager to lead the delivery of an outstanding guest experience and enhance visitor satisfaction. The successful candidate will be responsible for overseeing the overall visitor experience, ensuring that all visitors receive exceptional service, and managing daily operations to uphold the organisation’s standards of customer service. This role offers an exciting opportunity to shape memorable experiences for visitors while leading a dedicated team in a vibrant environment. You will be responsible for managing front-of-house teams, ensuring an outstanding quality of workshops and shows are delivered and ensuring visitors have a seamless, enjoyable experience from arrival to departure.

Responsibilities

Lead the delivery of exceptional visitor experiences across all areas
Manage and support teams; including admissions, café, and activity staff
Act as the main point of contact for staff
Provide coaching, feedback, and on-the-job training
Drive team engagement, morale, and a positive working culture
Monitor staff performance in relation to customer experience
Handle visitor enquiries, feedback, and complaints (in person and via email)
Oversee daily visitor flow and ensure a smooth experience
Support onboarding and integration of new team members
Ensure all areas are clean, welcoming, and visitor-ready
Support events, parties, group visits, and special experiences
Work closely with the Operations Manager to align on daily priorities
Develop and implement strategies to improve visitor engagement and satisfaction
Create reports for senior management regarding employee performance, customer feedback and strategies
Coordinate daily operations, including managing queues, guiding visitors, and resolving any issues promptly
Organise staff schedules, training programmes, and performance reviews to maintain high service standards
Monitor feedback from visitors and utilise insights to enhance service delivery.
Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff alike.
Represent the organisation at public events or community outreach programmes as required.

Qualifications

Proven experience in a customer-facing management role
Passion for delivering exceptional customer experiences
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Positive, hands-on, and solutions-focused approach
Able to work in a fast-paced, dynamic environment
Excellent communication skills, both verbal and written, with a friendly and professional demeanour
Organisational skills with the ability to prioritise tasks effectively in a fast-paced setting
A passion for delivering memorable visitor experiences and fostering positive relationships with guests
Previous experience in managing diverse teams and handling guest complaints or concerns professionally is desirable. This role is ideal for individuals committed to providing exceptional customer service while leading a motivated team dedicated to enriching the visitor experience.

Working Pattern
This role requires a commitment to working at least one day at the weekend, with both days preferred, in line with the needs of the business.

What We Offer

A fun, energetic, and rewarding workplace
Opportunity to shape and improve the visitor journey
Competitive salary (dependent on experience)

Applications that include a cover letter will be considered first.

Any questions?

Please contact us via the chat or you can send us an email to [email protected].

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

community manager jobs in wigan, gtm

Guest Experience Manager

Duty Operations Manager

Internal Communications Manager

Operations Manager

PROGRAMME MANAGER - GRADE 8

Community Team Manager

Community Engagement and Reuse Officer - Maternity Cover

Ward Clerk - Endoscopy Wigan

Programme Manager

Activities Co-ordinator

Behaviour and Pastoral Mentor

Postperson with Driving

Group Senior Creative Operations Manager

Activities Coordinator Assistant

Student Mental Health and Wellbeing Manager

Engagement Manager

Learning Activation Specialist

HR Advisor

Design Manager

Meeting & Event Operations Manager

I want to receive the latest job alerts for community manager in wigan, gtm

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