Director Work, Jobs in Wigan, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Client Success Director
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Managing Director
Oliver Valves —Knutsford
- Customer service
- IT
Operations Director
Teleperformance —Manchester
- Financial services
- Communication skills
Choir Director
Magic Voices —Altrincham
- £60 an hour
- Teaching
- Flexitime
Quick apply
19h
Finance Director
Hawthorn One Ltd —Preston
- £90,000 - £110,000 a year
- IT
- In-person
- Free parking
Quick apply
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Programme Director – Re-Centre
University of Salford —Salford
- Full-time
Head of College
Pure Innovations —Stockport
- £55,000 - £59,000 a year
- Full-time
- Bachelor's degree
- In-person
- Care plans
- Health & wellbeing programme
- Work from home
Quick apply
Director of Operations (Joint CEO) - Adelaide House Approved Premises
Liverpool Diocesan Council for Social Aid —Liverpool
- £54,000 a year
- Weekend availability
- Management
- In-person
- Leadership
- Sick pay
Quick apply
5d
Programme Director P15 & SSNA
Thales —Cheadle
- Full-time
- Annual leave
- Employee discount
12d
Associate Director
Crosslake Technologies —Manchester
- Full-time
- Project management
- Presentation skills
- IT
Director of the Masood Entrepreneurship Centre
The University of Manchester —Manchester
Director (Coverage)
Crosslake Technologies —Manchester
- Remote
- Management
- Continuous improvement
- Organisational skills
11d
Energy and Power Director
M Group —Warrington
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
6d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
6d
Director of Psychological Professions
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Leadership
10d
Sales Director
Savasaachi Marketing Agency —Manchester
- Up to £50,000 a year

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

director jobs in wigan, gtm

Head of Customer Experience

Partnership Director

Client Success Director

Managing Director

Operations Director

Choir Director

Finance Director

Marketing Director

Programme Director – Re-Centre

Head of College

Director of Operations (Joint CEO) - Adelaide House Approved Premises

Programme Director P15 & SSNA

Associate Director

Director of the Masood Entrepreneurship Centre

Director (Coverage)

Energy and Power Director

Head of Block

Head of Operational Delivery

Director of Psychological Professions

Sales Director

I want to receive the latest job alerts for director in wigan, gtm

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