Floor manager Work, Jobs in Wigan, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Team Leader
Kraft Heinz Company —Wigan
Sales - Sales Advisor - UK
New Look —Wigan
- Part-time
- Microsoft Word
Receptionist
LAH Property Marketing —Manchester
- £28,509 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Merchandiser - Wigan
Smiths News —Wigan
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Deputy Manager - Residential Care
Evermore Care —Coppull
- £40,000 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
Quick apply
10d
Retail Store Manager
Baby Loves —Wilmslow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
14d
Retail Assistant
Rebuild with Hope Foundation —Wigan Central
- Up to £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Employee discount
Quick apply
7d
Catering Assistant
North Cheshire and Mersey NHS Foundation Trust —Warrington
- Part-time
1d
Domestic Assistant - Temporary
Kings Fine Cooked Meats —Wigan
- £12.86 an hour
- Temporary
- Customer service
- In-person
- Time management
Quick apply
6h
Floor Manager
Mercure St.Helens Hotel —St Helens
- From £26,500 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
Quick apply
14d
Senior Visual Merchandiser
Smallworld Accessories Ltd —Manchester
- £25,779 a year
- Full-time
- Merchandising
- Driving
- In-person
Quick apply
2h
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
12d
Floor Supervisor
Gladstone Barber & Bistro —Stalybridge
- £22,000 - £24,000 a year
- Full-time
- Hospitality
- English
- Mentoring
- Employee discount
Quick apply
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Visual Merchandiser Stradivarius
INDITEX —Manchester
- Weekend availability
- Merchandising
- Employee discount
- Referral programme
Quick apply
Club Experience Assistant
Total Fitness —Manchester
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance programme
- Employee discount
Quick apply
4d
Hygiene Operative
Kings Fine Cooked Meats —Wigan
- £12.86 an hour
- Full-time
- Cleaning
- Power tools
- Construction
Quick apply
1d
Deputy Manager - Bershka Trafford Centre Manchester
INDITEX —Manchester
- Full-time
- Leadership
- Employee discount
Quick apply
Trading Manager
Morrisons —Ormskirk
- Hospitality
- Team management
- Employee discount
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

floor manager jobs in wigan, gtm

Head of Customer Experience

Team Leader

Sales - Sales Advisor - UK

Receptionist

Merchandiser - Wigan

Deputy Manager - Residential Care

Retail Store Manager

Retail Assistant

Catering Assistant

Domestic Assistant - Temporary

Floor Manager

Senior Visual Merchandiser

General Manager – Heywood

Floor Supervisor

C&E Event Planner - The Jockey Club - Haydock Racecourse

Visual Merchandiser Stradivarius

Club Experience Assistant

Hygiene Operative

Deputy Manager - Bershka Trafford Centre Manchester

Trading Manager

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