Line support engineer Work, Jobs in Wigan, Gtm (with Salaries)

1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
5d
Data Processor (Engineering)
XAIS-PTS —Preston
- From £26,436.80 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Driving
- Flexitime
Quick apply
IT Operations Engineer
ARO —Liverpool
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
Quick apply
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
13d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
13d
Product Design Engineer
Overland Outfitters UK LTD —Northwich
- £28,000 - £32,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Free parking
Quick apply
9d
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
Field Installation Engineer - North
Lightfoot —Manchester
- £35,000 a year
- Full-time
- Driving
- In-person
- Annual leave
Quick apply
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Project Engineer
Velocity Composites —Burnley
- £30,000 - £40,000 a year
- Full-time
- AutoCAD
- Schematics
- Engineering
- Free parking
- Bereavement leave
Quick apply
11d
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
2d
Mechanical Engineer
Kraft Heinz Company —Wigan
- Microsoft Outlook
Multi skilled machine operator
Aimia Foods Ltd —St Helens
- £15.36 an hour
- Full-time
- Programmable logic controllers
- In-person
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
2d
Mobile Technician
Veolia Energy & Utility Services UK Limited —Wigan
- £40,000 - £46,000 a year
- Monday to Friday
- Maintenance
- Programmable logic controllers
- Driving
- Annual leave
- Employee discount
Quick apply
Service Technician
Kane International Ltd —Atherton
- £27,000 - £30,000 a year
- Overtime
- Assembly
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
5d
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
13d
1st/2nd Line IT Engineer
technologE Ltd —Manchester
- From £27,500 a year
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
3d
Technical Desktop Project Manager
ABCA Group Ltd —Oldham
- Up to £42,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Civil Engineer/Groundworker
Country Gates & Barriers —Stockport
- £28,000 - £34,000 a year
- Full-time
- Civil engineering
- Driving
- Construction
Quick apply
3d

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1st Line Support IT Engineer

Evolve BG Ltd -
Wigan

Quick apply

Job details

£26,299 a year
5 days ago

Qualifications

Customer service
LAN
ITIL
IT support
IT

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

As a 1st Line IT Support Engineer, you will be the first point of contact for IT related queries. You will provide technical support to customers via phone, email and in person. You will diagnose Basic IT Issues, escalate more complex problems and ensure customers receive a high level or service.

The role is based in our Head office in Wigan and you will also be required to work onsite in our customers locations.

The working hours are Monday Friday on a shift bases between the hours of 7am & 6pm.

Key Accountabilities

Provide technical support in line with Service Level Agreements (SLAs).
Troubleshoot and resolve IT issues, escalating when necessary.
Maintain IT hardware, software, and asset management.
Ensure IT services are available during core operational hours.
Identify and suggest permanent solutions for recurring issues.
Monitor and maintain IT systems to improve performance
Maintain accurate records of service tickets, incidents, and resolutions.
Ensure adherence to IT security policies and corporate procedures.
Manage IT documentation and ensure it remains up to date.

About you:

Previous experience in a IT support role and/or experience with IT ticketing systems
General knowledge of service and application delivery, preferably to have successful service level agreement accomplishments.
Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
Good knowledge of IT technologies.
A good analytical mind, able to tackle a problem from different angles and make decisions quickly.
Excellent interpersonal skills.Team Orientated.
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed. Keen attention to detail.
Evidence potential for analytical, evaluative, and problem-solving abilities.
The ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous.
Strong customer service orientation.

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

line support engineer jobs in wigan, gtm

1st Line Support IT Engineer

Data Processor (Engineering)

IT Operations Engineer

1st line Service Desk Analyst

Reporting and Insight Analyst

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Product Design Engineer

Business Systems Support Engineer I

Field Installation Engineer - North

IT Support Engineer

Project Engineer

IT Service Desk Engineer

Mechanical Engineer

Multi skilled machine operator

Mobile Technician

Service Technician

Helpdesk Manager

1st/2nd Line IT Engineer

Technical Desktop Project Manager

Civil Engineer/Groundworker

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