Service engineer Work, Jobs in Wigston Magna, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
10d
Site Technician
BAM UK & Ireland —Leicester
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
Shift Engineer
Europe snacks —Leicester
- Full-time
- Programmable logic controllers
- In-person
Quick apply
2d
Electrical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Relocation assistance
- Employee discount
Inflatable Repair Engineer
Airquee Limited —Leicester
- £25,000 - £35,000 a year
- Full-time
- Maintenance
- Warehouse experience
- In-person
Quick apply
14d
Data Centre Operations Manager
Arcus FM —Leicester
- Up to £65,000 a year
- Full-time
- Management
- Engineering
- Organisational skills
Quick apply
11d
Mechanical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Employee discount
Fire & Security Service Engineer
Lantern Fire and Security Ltd —Leicester
- £36,000 - £45,000 a year
- Overtime
- Customer service
- Driving
Quick apply
1d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Field Service Engineer (Nottingham/Leicester)
InPost UK —Leicester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
4d
Engineer Surveyor Leicester
HSB —Leicester
- £38,500 a year
- Overtime
- Hybrid work
- Communication skills
- School
- Time management
- Annual leave
- Employee assistance programme
Service Engineer UK
Voortman Steel Machinery —Nottingham
- Weekend availability
- English
- Travel
Quick apply
10d
Engineer
National Express —South Wigston
- £52,500 a year
- Full-time
- Driving
- Employee assistance programme
5d
Field Service Engineer
AMETEK, Inc. —Leicester
- Engineering
- Presentation skills
- Driving
- Free parking
- Employee assistance programme
Field Service Engineer
Absolute Alignment Ltd —Leicester
- £26,500 a year
- Full-time
- Customer service
- Maintenance
- Windows
- Annual leave
Quick apply
2d
Apprentice Renewable Engineer
Sureserve —Leicester
- £8.00 - £12.71 an hour
- Analysis skills
- Annual leave
Quick apply
Power Distribution Field Service Engineer
Eaton —Leicester
- Computer literacy
- Engineering
- Travel
Graduate Engineer +2
Gateley —Oakham
- Master's degree
- Bachelor's degree
- IT
- Annual leave
- Employee assistance programme
Installation & Service Engineer
Bodypower Sports plc Fitness Superstore —Northampton
- £645.55 a week
- Overtime
- Hybrid work
- Maintenance
- Programmable logic controllers
- Driving
- Free parking
- Annual leave
Quick apply
12d

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
10 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

service engineer jobs in wigston magna, lec

Service Desk Analyst

Site Technician

Shift Engineer

Electrical Maintenance Engineer

Inflatable Repair Engineer

Data Centre Operations Manager

Mechanical Maintenance Engineer

Fire & Security Service Engineer

Support Engineer - Mobile (Northamptonshire)

Digital Service Desk Engineer

Field Service Engineer (Nottingham/Leicester)

Engineer Surveyor Leicester

Service Engineer UK

Engineer

Field Service Engineer

Field Service Engineer

Apprentice Renewable Engineer

Power Distribution Field Service Engineer

Graduate Engineer +2

Installation & Service Engineer

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