Client experience manager Work, Jobs in Wilden, Bdf (with Salaries)

Front of House & Client Experience Manager
Belle and Bee Beauty —Baldock
- £30,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
Senior Landlord Acquisition Manager
Maxine Lester Lettings and Property Management —Saint Ives
- Up to £55,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
Quick apply
5d
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Finance Manager
House of Flags Ltd —Huntingdon
- £48,000 - £55,000 a year
- Full-time
- ERP systems
- In-person
- Free parking
Quick apply
7d
Aircraft Project Researcher
Aircraft Restoration Company —Cambridge
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee discount
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Operations Manager- Property
Fusion Lets Limited —Luton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
Quick apply
12d
Project Manager Services Coordinator
Vertiv —Bedford
- Microsoft Excel
- Maintenance
- Project management
Customer Account Manager
Heatcon Composite Systems —Huntingdon
- £25,000 - £35,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Assistant Facilities Manager
ISS Facility Services —Bedford
- Contracts
- Communication skills
Quick apply
Talent Acquisition Executive
Cambridge Maintenance Services —Saint Ives
- £24,420.00 - £43,405.79 a year
- Full-time
- Maintenance
- In-person
- Referral programme
Quick apply
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
New Business Development Manager
Elevate FM LTD —Cambridge
- £35,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Maintenance
- Work from home
Quick apply
8d
Co-Ordinator - Plant and Transport
DJT Surfacing Ltd —Bedford
- £27,000 - £30,500 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
Project Coordinator - Property Development
NBCUniversal —Bedford
- Full-time
- Resort
Deputy Account Director
Chartwells —Northampton
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Account Manager
Apleona —Saint Neots
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Travel
- Contracts
8d
Sales Manager
Intercargo Logistics —Milton Keynes
- From £45,000 a year
- CRM software
- Sales
- Supervising experience
Quick apply
14d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply

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Front of House & Client Experience Manager

Belle and Bee Beauty
Baldock

Quick apply

Job details

Part-time
£30,000 a year

Benefits

Free parking

Qualifications

Hospitality
Management
Sales
Customer service
Front desk
Financial management

Full job description

Job Overview
This isn’t a standard receptionist role. As our Front of House & Client Experience Manager,

you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps

everything running beautifully, and a key part of how we track and grow the business.

You’ll own the entire client journey, support and manage the team day-to-day, and take

responsibility for keeping our performance data accurate and up to date.

The Role

A part-time, front-facing management position covering:

Client experience and front of house
Bookings, diary management and all client communications
Team management and day-to-day support
Performance tracking and reporting
Sales support and retail
Day-to-day clinic operations

Hours

Core hours are as follows:

Monday: 9:30am – 2:30pm
Tuesday: 2pm – 8pm
Thursday: 2pm – 8pm
Friday: 9:30am – 2:30pm

Saturday hours — two options are available:

Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average)

Longer Saturday shift with every alternate weekend off

Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week)

Shorter Saturday shift every week

Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you.

Key Responsibilities

Client Experience

Welcoming clients and creating a warm, premium first impression

Ensuring smooth check-in, check-out and payment

Handling client queries and concerns professionally

Maintaining a beautifully presented, calm front of house

Bookings & Diary Management

Managing all appointments via phone, WhatsApp, Instagram and our booking system

Keeping the diary full and well-optimised at all times

Proactively rebooking clients to maintain treatment consistency

Filling last-minute gaps and managing cancellations

Team Management

Supporting and motivating the team during shifts

Being the first point of contact for the team when issues arise during the day

Ensuring the team are on time, prepared and presenting to brand standards

Feeding back to the Clinic Director on team performance and any concerns

Performance Tracking & Reporting

Maintaining and updating clinic spreadsheets — including bookings, retail sales,

rebooking rates and membership numbers

Tracking individual and clinic-wide performance against monthly targets
Producing a simple weekly/monthly summary report for the Clinic Director
Flagging any drops in performance or areas of concern early

Sales & Revenue Support

Confidently recommending treatments, add-ons and upgrades
Promoting retail products and supporting client education
Actively promoting and signing up clients to the Skin Club membership
Helping the team hit monthly performance targets

Daily Operations

Handling payments and maintaining accurate client records
Upholding brand standards in presentation and communication
Supporting the team during busy periods
Contributing to social content where possible (photos, stories)

What You’re Not Responsible For

This is not a therapist or treatment role — you will not be delivering any treatments. You are

also not responsible for:

Payroll, staff contracts or rotas
Stock ordering or supplier management
Compliance, insurance or backend operations

What We’re Looking For

Warm, confident and genuinely loves making people feel welcome

Highly organised and proactive — you stay one step ahead
Comfortable working with spreadsheets and tracking data accurately
A natural people manager — fair, consistent and calm
A brilliant communicator across phone, WhatsApp, Instagram and in person
Calm under pressure and comfortable in a fast-paced environment
Takes real pride in the details that elevate the client experience
Wants to grow with the business long-term

Experience in hospitality, customer service, beauty or a premium client-facing role is highly

valued. Salon or clinic reception experience is a bonus — but attitude is everything.

Package

£30,000 pro-rata

Equivalent to £15 per hour

PLUS:

Retail Commission

5% commission on personal retail sales

Skin Club Membership Bonus

£25 bonus for every Skin Club membership signed up through your recommendation

Baldock Monthly Performance Bonus

Monthly bonuses based on total Baldock salon turnover:

£25,000 month = £100 bonus
£28,000 month = £200 bonus
£30,000 month = £400 bonus

Bonuses are reviewed and paid monthly once targets are achieved.

3-Month Review

We’ll review the role and package together after 3 months once:

Client rebooking systems are fully embedded
Diary management and communication processes are running smoothly
Performance tracking is in place and providing clear data
Skin Club membership numbers are growing
We can properly track the impact of the role on salon performance

The goal is to build a role where your earnings grow alongside the clinic, and to create a

long-term position for you within Belle & Bee.

Pay: £30,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in wilden, bdf

Front of House & Client Experience Manager

Senior Landlord Acquisition Manager

Regional Manager

Finance Manager

Aircraft Project Researcher

Key Account Director

Operations Manager- Property

Project Manager Services Coordinator

Customer Account Manager

Sr Client Success Manager

Assistant Facilities Manager

Talent Acquisition Executive

Client Relations Executive

New Business Development Manager

Co-Ordinator - Plant and Transport

Project Coordinator - Property Development

Deputy Account Director

Account Manager

Sales Manager

Client Operations Manager

I want to receive the latest job alerts for client experience manager in wilden, bdf

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