Senior analyst Work, Jobs in Wilden, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Senior Operations Analyst
Arm —Cambridge
- £50,200 - £68,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
3d
Senior Analyst
Milton-Keynes-Council —Milton Keynes
- £38,510 - £43,149 a year
- Analytics
- Annual leave
- Work from home
13d
Senior Analyst (GC-MS)
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Bachelor's degree
- Quality control
LC MS Analyst
Tetra Tech —Bedford
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Time management
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Bachelor's degree
- Mentoring
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
- Employee assistance programme
Extraction Chemist
Tetra Tech —Bedford
- From £26,318 a year
- Computer literacy
- Quality control
- Computer skills
Senior Business Systems Analyst
Mundipharma —Cambridge
- Full-time
- ERP systems
- Bachelor's degree
- Continuous improvement
Advanced Pharmacy Technician/Data Analyst
NHS Northamptonshire Integrated Care Board —Kettering
- £39,959 - £48,117 a year
- Weekend availability
5d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
Graduate Finance Broker
Portman Finance Group —Northampton
- £36,000 - £50,000 a year
- Bachelor's degree
- Organisational skills
Quick apply
Senior Customer Service Advisor
Barclays —Huntingdon
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Hybrid work
- Machine learning
- Travel
- AI
QAT Analyst
FCDO Services —Hanslope
- £43,088 - £44,752 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
2d
Senior Operational Analyst
MBDA —Stevenage
- £40,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
Project Coordinator
Marshall Land Systems Ltd —Cambridge
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
1d
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

senior analyst jobs in wilden, bdf

1st Line Service Desk Analyst (Days)

Senior Sample Reception Officer

Senior BI Analyst

Senior Operations Analyst

Senior Analyst

Senior Analyst (GC-MS)

LC MS Analyst

Senior LC MS Analyst

Senior HR Systems Analyst (SuccessFactors, Onboarding)

Extraction Chemist

Senior Business Systems Analyst

Advanced Pharmacy Technician/Data Analyst

IT Technical Support Analyst

Graduate Finance Broker

Senior Customer Service Advisor

Senior Data & Insights Analyst

QAT Analyst

Senior Operational Analyst

Project Coordinator

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

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