Customer experience manager Work, Jobs in Willen, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
11d
Training Administrator
Mercedes-Benz Group —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3h
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Head of Product
cinch —Milton Keynes
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
4d
Assistant Manager - Newport Pagnell
BoyleSports —Newport Pagnell
- £13.20 an hour
Quick apply
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Milton Keynes 24hrs Part Time
Oak Furnitureland —Milton Keynes
- £43,000 - £45,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
9d
Corporate Recovery Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
3d
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 - £300,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
5d
First Line Manager
Currys —Milton Keynes
- £36,850 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
2d
Facilities Coordinator
JLL —Milton Keynes
Business Coordinator
Tatry Group —Milton Keynes
- £31,000 a year
- Full-time
- Administrative experience
- IT
- In-person
- Free parking
- Annual leave
Quick apply
12h
Human Resources Administrative Officers - Milton Keynes and East Kilbride
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Human Resources Manager
Ball Corporation —Milton Keynes
- £55,500 - £92,500 a year
- English
- Human resources
- Business
Quick apply
7d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Customer Journey Manager - part time
VolkswagenGroup —Milton Keynes
- Part-time
- Organisational skills
- Negotiation
7d
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £28,000 a year
- Full-time
- Communication skills
- Employee discount
Business Management Trainee
A CERTAIN VINTAGE LIMITED —Milton Keynes
- From £26,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Support Services Administrator
Table Tennis England —Milton Keynes
- £19,827.60 a year
- Part-time
- Administrative experience
- Organisational skills
- Typing
- Employee discount
- Gym membership
Quick apply
4h

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customer experience manager jobs near willen, bkm

Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent
11 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer experience manager jobs in willen, bkm

Customer Service Manager

Training Administrator

Customer Care Coordinator

Head of Product

Warehouse Manager - Live Events Industry

Assistant Manager - Newport Pagnell

Customer Experience Manager (EMEA)

Retail Sales Advisor - Milton Keynes 24hrs Part Time

Corporate Recovery Officer

Internal Fleet Account Executive

First Line Manager

Facilities Coordinator

Business Coordinator

Human Resources Administrative Officers - Milton Keynes and East Kilbride

Human Resources Manager

Client Operations Manager

Customer Journey Manager - part time

Service Advisor

Business Management Trainee

Support Services Administrator

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