Service manager Work, Jobs in Williton, Som (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
6d
General Manager
Atlantic Coast Inns Ltd —Lynmouth
- £36,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
Quick apply
10d
Caravan Park Manager
Butlin's —Minehead
- Weekend availability
- Sales
- Customer service
- Administrative experience
Deputy General Manager
Atlantic Coast Inns Ltd —Lynmouth
- £35,000 - £43,000 a year
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
10d
Operations Manager
GXO Logistics —Bridgwater
- Up to £55,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Annual leave
1d
Regional Operations Manager Specialist Division
South West England —Taunton
- From £70,000 a year
- Full-time
Quick apply
Telecoms Project Delivery Manager
National Grid Electricity Distribution —Trowbridge ED
- £63,949 a year
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
6d
Bar Manager
St Audries Park —Taunton
- Up to £30,000 a year
- Weekend availability
- Bar
- Store discount
- Employee discount
7d
Buffets Assistant Manager
Butlin's —Minehead
- Weekend availability
- Supervising experience
- Food service
- Organisational skills
Senior Delivery Manager
UK Hydrographic Office —Taunton
- £61,605 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Leadership
13d
Banqueting Manager
St Audries Park —Taunton
- £27,000 - £30,000 a year
- Full-time
- Employee discount
7d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
Service Delivery Manager Associate
Ericsson —Taunton
- Computer Science
- Engineering
- English
1d
General Manager – Luxury Country House Hotel
Oakville South Wales Ltd/Oakville Resorts Ltd —Pontyclun
- £40,000 - £55,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
Quick apply
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
13d
Bar Manager
St Audries Park Wedding Venue —Taunton
- Up to £30,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Store discount
- Employee discount
Quick apply
8d
Service Manager - Organisation Management - Prevention & Youth Offending Service
Somerset Council —Taunton
- £55,101 a year
- Full-time
- Analysis skills
- Care plans
- Annual leave
1d
Van Service Manager - Mercedes-Benz of Taunton
City West Country Ltd —Taunton
- Up to £48,550 a year
- Monday to Friday
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant Service Manager
Vertu Motors —Bridgwater
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Quick apply

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Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year
6 days ago

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

service manager jobs in williton, som

Service Desk Manager

General Manager

Caravan Park Manager

Deputy General Manager

Operations Manager

Regional Operations Manager Specialist Division

Telecoms Project Delivery Manager

Bar Manager

Buffets Assistant Manager

Senior Delivery Manager

Banqueting Manager

Store Manager

Deputy Head of Venues - Food & Beverage

Service Delivery Manager Associate

General Manager – Luxury Country House Hotel

Office Manager

Bar Manager

Service Manager - Organisation Management - Prevention & Youth Offending Service

Van Service Manager - Mercedes-Benz of Taunton

Assistant Service Manager

I want to receive the latest job alerts for service manager in williton, som

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