Complaints manager Work, Jobs in Wilmslow (with Salaries)

Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
6d
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Supervising experience
- Continuous improvement
- Sick pay
Quick apply
13d
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
1d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
NHS 111 option 2 Team Manager
Pennine Care NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Weekend availability
- Management
- Recruiting
- Training & development
- Annual leave
- Employee discount
7h
Operational Support Officer
HM Courts and Tribunals Service —Stockport
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
2d
Support Manager
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Human resources
- Recruiting
- Annual leave
1h
Duty Operations Manager
Edu-Lettings UK Ltd —Bolton
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Quality & Governance Manager
NHS Professionals —Stockport
- £30.90 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
9d
Clinical Services Manager
Hale Private Clinic / KP Aesthetics LTD —Altrincham
- £50,000 - £54,000 a year
- Full-time
- Hospital
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
1d
Duty Manager Grand Central
Life Leisure —Stockport
- From £31,484 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
5d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
2d
Compliance & Quality Manager
Support for Independence —Bury
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Free parking
- Store discount
Quick apply
12d
Service Delivery Manager
LANGWORTHY CORNERSTONE ASSOCIATION LTD —Salford
- £33,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
13h
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
6d
Guest Relations Manager
SPHC —Manchester
- Overtime
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Business Support Manager
GM TRAVEL —Northwich
- £44,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Flexitime
Quick apply
9d
Neighbourhood Engagement Officer
Tameside Council —Tameside
- £31,022 - £33,699 a year
- Call to connect
- Communication skills
2d
Soft Services Manager
Emcor —Manchester
- Full-time
- Continuous improvement
- No degree
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
13h

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Complaints Manager - Lloyds Living

Lloyds Banking Group -
Manchester

Apply Now

Job details

Full-time
£40,824 - £45,360 a year
6 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Analysis skills
Continuous improvement
Organisational skills
Management reporting
Communication skills

Full job description

End Date

Wednesday 19 August 2026

Salary Range

£40,824 - £45,360

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Title: Complaints Manager
Department: Property Management
Location(s): Manchester
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least 4 days per week, or 80% of our time, at one of our office sites.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Job Description

As Complaints Manager, you will lead the end‑to‑end complaints process, ensuring complaints are handled efficiently, empathetically, and in line with regulatory requirements. You will play a key role in protecting the organisation’s reputation, driving service improvements, and ensuring compliance are dealt with fairly and in line with business processes.

Key Responsibilities

Complaints Management & Resolution

Own and manage the end‑to‑end complaints process, from initial receipt through to resolution and learning outcomes.
Ensure complaints are acknowledged, investigated, and resolved within agreed timescales and service standards.
Draft clear, fair, and customer‑focused complaint responses.
Manage escalations to senior leadership and external bodies, including the Housing Ombudsman.

Regulatory & Compliance

Ensure the complaints process is fully compliant with the Housing Ombudsman’s Complaint Handling Code.
Maintain oversight of complaint outcomes, remedies, and compensation awards to ensure consistency and fairness.
Prepare and support responses for Housing Ombudsman investigations, determinations, and orders.
Identify and manage complaint‑related risks and ensure audit‑ready documentation is maintained.

Continuous Improvement

Analyse complaint trends, root causes, and outcomes to identify systemic issues.
Work collaboratively with operational teams to drive service improvements and prevent repeat complaints.
Produce regular complaint performance reporting, insights, and recommendations for senior stakeholders.

Stakeholder Collaboration

Act as a subject matter expert for complaints across the business.
Build strong relationships with Property Management, Customer Operations, Legal, and external partners.
Provide guidance, coaching, and support to colleagues on complaint handling and customer communication.

Essential Requirements

Proven experience managing complaints within a housing, real estate, property management, or regulated customer environment.
Strong understanding of complaint resolution best practice and regulatory expectations.
Understanding of the Housing Ombudsman’s Complaint Handling Code of Compliance.
Excellent written and verbal communication skills, with the ability to produce clear and balanced responses.
Ability to manage sensitive situations with professionalism, empathy, and sound judgement.
Strong organisational skills with the ability to manage multiple cases and deadlines.
Confident engaging with senior stakeholders and external regulators.

Desirable Skills

Knowledge of residential tenancy management and housing legislation.
Experience using complaints management systems and producing management information.
Continuous improvement mindset with a focus on customer outcomes.
Strong analytical and reporting capability.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. Join us and grow with purpose!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

complaints manager jobs in wilmslow

Complaints Manager - Lloyds Living

Deputy Manager - Operations

Complaints & Appeals Manager

Customer Experience Manager

Anti-Corruption Investigation Officer

NHS 111 option 2 Team Manager

Operational Support Officer

Support Manager

Duty Operations Manager

Quality & Governance Manager

Clinical Services Manager

Duty Manager Grand Central

Team Manager - Relationship Management

Compliance & Quality Manager

Service Delivery Manager

Head Reception Manager

Guest Relations Manager

Business Support Manager

Neighbourhood Engagement Officer

Soft Services Manager

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