Quality manager Work, Jobs in Wiltshire (with Salaries)

Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Project Manager
Openwork UK Ltd —Swindon
- Up to £65,000 a year
- Hybrid work
- Budgeting
Quality Lead
Portafix Ltd —Andover
- £45,000 - £50,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Health & wellbeing programme
Quick apply
1d
Project Manager
M Group —Swindon
- £60,000 - £75,000 a year
- Civil engineering
- Management
- Customer service
- Annual leave
- Employee assistance programme
Project Manager (Maritime, Warminster)
4C Strategies —Warminster
- Hybrid work
- PMP
- Business development
- Agile
Project Operations Manager
Buro Happold —Bath
- Hybrid work
- Engineering
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Senior Manager, Quality (Sterility Assurance)
Thermo Fisher Scientific —Swindon
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quality Manager
New College Swindon —Swindon
- £50,568 a year
- Full-time
- Management
- Data analysis skills
- Analysis skills
Quick apply
10d
Production Manager
CORE Exhibitions Ltd —Salisbury
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Sick pay
Quick apply
Project Manager
The Openwork Partnership —Swindon
- Up to £65,000 a year
- Hybrid work
- PMP
- Contracts
- Financial services
8d
Project Manager
Last Mile Group —Chippenham
- Management
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
20h
Compliance and Assurance Manager - Supply
Good Energy —Chippenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Contracts
- Annual leave
Quick apply
QC Section Head
Thermo Fisher Scientific —Swindon
- Full-time
- Continuous improvement
- Quality control
- Conflict management
2d
Assistant Production Manager (Egg Packing)
Haresfield Farm —Chippenham
- Part-time
- Quality control
- In-person
- Leadership
- Free parking
Quick apply
10d
Manufacturing Engineering Lead
iCOMAT —Swindon
- Engineering
- Continuous improvement
- Team management

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Contact Centre Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Contact Centre Training and Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Work Location: In person

Quick apply

Refine Your Search

quality manager jobs in wiltshire

Contact Centre Training and Quality Manager

Project Manager

Quality Lead

Project Manager

Project Manager (Maritime, Warminster)

Project Operations Manager

Senior Manager, Quality (Sterility Assurance)

Quality Manager

Production Manager

Project Manager

Project Manager

Compliance and Assurance Manager - Supply

QC Section Head

Assistant Production Manager (Egg Packing)

Manufacturing Engineering Lead

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