We are looking for an administrator to join our successful Estates and Farm Agency Department. Ideally you will be an excellent team player with solid organisational and communication skills, both verbal and written. Also has the ability to work under pressure and a willingness to learn.
Previous experience of working in a fast-paced environment and being able to provide a high levels of service to clients is crucial. Please note this is a full-time role which involves supporting the EFAD team team and includes day-to-day contact with our clients.
Responsibilities
- Typing, editing and formatting reports and letters, as required by the fee earning team, ensuring that documents are in the desired format and ready to be presented to the client.
- Coordinating marketing and advertising for the Department and with nearby offices.
- Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
- Preparing fee accounts for issue to clients.
- Reconciling monthly billings against central records.
- Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
- Keeping window cards/brochure displays/office systems up-to-date
- Liaising with potential buyers and arranging viewings/managing diaries
- Maintaining client files, the Residential client database and managing the farmland database
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
- Implement strategies for continuous improvement of business processes and increased efficiency
- Any other ad-hoc administrative duties as required by the Department including some PA style admin.
- Some travel to other offices including London
Person specification
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Demonstratable experience of supporting a team of professional fee earners.
- Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
- A strong communicator, both verbally and in writing with experience of customer service.
- Ability to establish and maintain effective working relationships with colleagues at all levels
- Punctual and flexible in relation to working hours and duties
- Prior experience of interpreting policies and procedures associated with AML regulations.
- Experience of undertaking client due diligence, including completing independent searches and sanction checks.
- Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
- Maintains a positive attitude towards routine tasks.
- Accurate and exceptional attention to detail.
- Understands and appreciates the importance of using discretion when dealing with sensitive information.
- An interest in working real estate/estate agency environment.
We are proud to offer award-winning benefits to support and reward our employees:
Heath & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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