Reservations manager Work, Jobs in Wimborne, Dor (with Salaries)

Guest Service Manager (Front Office and Food and beverage)
Holiday Inn Bournemouth —Bournemouth
- £27,300 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
5d
Regional Night Manager
The Queens hotel & Spa —Bournemouth
- £29,000 a year
- Full-time
- Hotel
- Life insurance
Quick apply
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
13d
Graduate Management Trainee - Poole
Enterprise Mobility —Poole
- Full-time
- Sales
- Customer service
- Bachelor's degree
Duty Manager/Host
Wild Oak Group Ltd —Weymouth
- £13.00 - £13.50 an hour
- Full-time
- Bilingual
- Hospitality
- Bar
- Employee discount
Quick apply
5d
Graduate Management Trainee - Bournemouth
Enterprise Mobility —Bournemouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Dorchester
Enterprise Mobility —Dorchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Head Receptionist
The NICI Lymington —Lymington
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
Graduate Management Trainee - Salisbury
Enterprise Mobility —Salisbury
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Guest Service Manager (Front Office and Food and beverage)

Holiday Inn Bournemouth -
Bournemouth

Quick apply

Job details

Full-time
£27,300 a year
5 days ago

Benefits

Free parking
Employee assistance programme
Employee discount

Qualifications

Organisational skills
Leadership
Communication skills
Hotel experience

Full job description

Job Ref: INT25425

Branch: Holiday Inn Bournemouth

Location: Holiday Inn Bournemouth

Salary/Benefits: £27,300

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 16/06/2026

Closing date: 18/07/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Flexible working opportunities
Minimum of 18 days holiday
Staff meals on duty
Starting salary above national minimum wage
Access to hotel gym facilities
Career and lifestyle breaks – Allowing you to take time off for key life events.
Free staff parking

A day in the life of…

As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

What do we need from you?

You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

As the largest hotel brand in the world, Holiday Inn believe in the joy of travel for all, with one simple goal: to make all our guests smile. As part of the IHG family, we are committed to delivering True Hospitality to all. This hotel is managed by Interstate Hotels; the Global third-party management company of choice that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.

Quick apply

Refine Your Search

reservations manager jobs in wimborne, dor

Guest Service Manager (Front Office and Food and beverage)

Regional Night Manager

Gatherings Co-ordinator

Graduate Management Trainee - Poole

Duty Manager/Host

Graduate Management Trainee - Bournemouth

Graduate Management Trainee - Dorchester

Assistant Head Receptionist

Graduate Management Trainee - Salisbury

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