Operations lead Work, Jobs in Winchcombe, Gls (with Salaries)

Operations and Customer Service Lead
Field Doctor —Tewkesbury
- Up to £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- In-person
- Annual leave
- Work from home
Quick apply
12d
County Operations Lead (York)
St John Ambulance —St. John
Operations Team Leader Permanent £39,600
Kanes Foods —Evesham
- £39,600 a year
- Continuous improvement
- Quality control
- Organisational skills
11d
Membership & Insurance Operations Lead
BABTAC Ltd —Gloucester
- From £30,000 a year
- Part-time
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Sick pay
Quick apply
4d
Project Lead
OnSite Central Ltd —Worcester
- £45,000 a year
- Full-time
- Microsoft Office
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Information Governance & Data Protection Lead (DPO) - Part Time/Remote
Livity Life —Worcester
- £26,500 - £27,000 a year
- Remote
- Analysis skills
- No degree
- AI
- Employee discount
Quick apply
14d
Operations and Design Lead
Complete Graphics —Witney
- From £26,000 a year
- Full-time
- CRM software
- Quality control
- In-person
- Free parking
Quick apply
5d
Team Manager - AM Shift
Blue Earth Foods Limited —Redditch
- £41,200 a year
- Full-time
- Project management
- Conflict management
Quick apply
13d
Production Team Leader - Assembly
Safran —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Regulation Policy Lead - Compliance Schemes
Biffa Waste Services —Stratford-upon-Avon
- Full-time
- Hybrid work
- Team management
- Training & development
- Communication skills
- Employee discount
Quick apply
7d
Compliance Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
7d
Planning Project Lead - Manufacturing
Abbott Laboratories —Witney
- Full-time
- Analysis skills
- No degree
- Leadership
Production Team Leader
Safran —Gloucester
- From £47,461 a year
- Full-time
- Supervising experience
- Continuous improvement
- Manufacturing
Operations Quality Lab Team Leader
Abbott Laboratories —Witney
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control

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Operations and Customer Service Lead

Field Doctor
Tewkesbury

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
12 days ago

Benefits

Casual dress
Annual leave
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Warehouse management
Analysis skills
Supply chain and logistics experience
Management reporting
Supply chain warehousing
Customer interaction
Root cause analysis
Supply chain customer service
Analytics

Full job description

Operations & Customer Service Lead

£32,000 DOE

Location: Hybrid - Must live within 1 hour of Redditch, and ideally 1-1.5 hours of Weston-Super-Mare

Travel: 1 day per week in Redditch, 1–2 visits per month to South West base (Weston-super-Mare/Bath)

At Field Doctor, we create chef-made, dietitian-designed, supercharged frozen meals that support better health. Delivered straight to our customers' doors nationwide, our award-winning meals help people meet their dietary needs without sacrificing flavour. We are a fast-growing, entrepreneurial team looking for a proactive leader to take ownership of our day-to-day operations and liaison with our fulfilment partner and be part of the customer service team.

As our Operations & Customer Service Lead, the role is two-part and very much 50/50 between Ops and Customer Service:

1. You will be the driving force behind our on-time, in-full delivery network. You will own the operational performance of our fulfilment partner (Oakland International), manage stock and courier relationships (DPD & HIVED), and

2. You’ll be part of the Customer Service team, working very closely with our Customer Service Advisor, responding to customer tickets and calls, and then turning that customer feedback into operational improvements.

Key responsibilities:

Operations, Fulfilment & Warehouse Management: Act as the main link between internal teams and Oakland's warehouse, spending at least 1 day/week on-site to investigate picking, packing, and customer order discrepancies.
Stock & Inventory Management: Monitor stock levels, Best Before report and dry ice requirements in order to identify discrepancies, operational concerns and reduce stock loss
Logistics & Courier Performance: Manage courier partners (DPD & HIVED), monitor delivery performance (OTIF/NI metrics), and resolve logistics issues or adverse weather challenges.
Temperature Control & Seasonal Planning: Monitor weather conditions, best-before dates, and dry ice requirements to ensure frozen meals arrive in perfect condition.
Product & Meal Set-up: Coordinate the operational set-up and flow-store integration for new meals and product launches.
Operational Reporting, KPIs & Performance: Review daily reports, identify trends and operational/customer service issues and follow up with relevant teams in order to resolve problems and identify and implement service and process improvements.
Customer Support: As part of our Customer Service team responding to customers on Gorgias (software) and telephone to deal with day to day customer issues, as well as helping to resolve complex complaints, process goodwill gestures, and feed customer insights back into operations.

What We Offer

£32,000 salary (DOE)
25 days annual leave + bank holidays
Generous employee discount on our products
Company pension scheme

Who we are looking for:

To be successful in this role we need someone with the following skills and experience:

Operational & Logistics Experience: Proven track record in operations, supply chain, or third-party logistics (3PL) management, ideally within the food, cold-chain, or e-commerce sector.
Courier & Performance Management: Experience managing delivery partners (such as DPD), tracking service level agreements (SLAs), and monitoring key performance metrics like OTIF (On-Time In-Full).
Inventory & Quality Control: Strong stock management skills with experience handling reporting, waste reduction, and maintaining strict product quality control standards.
Customer-Centric Problem Solver: Ability to handle complex customer service enquiries and complaints (preferably via tools like Gorgias), using direct feedback to root-cause and fix operational failures.
Self-Motivated & Adaptable: Comfortable working independently across a field-based/hybrid model, managing multiple priorities, and traveling regularly between key sites.
Data & Process-Driven: Strong analytical mindset with proficiency in reading operational reports, maintaining spreadsheets, and systematically onboarding new products into systems.

Pay: Up to £32,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking
Work from home

Application question(s):

Are you located within an hour of Redditch and willing/able to travel to both there and Weston Super Mare when required?
Do you have your own car/transport?
What is your current salary?
What is your notice period?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Tewkesbury GL20 8SL

Quick apply

Refine Your Search

operations lead jobs in winchcombe, gls

Operations and Customer Service Lead

County Operations Lead (York)

Operations Team Leader Permanent £39,600

Membership & Insurance Operations Lead

Project Lead

Information Governance & Data Protection Lead (DPO) - Part Time/Remote

Operations and Design Lead

Team Manager - AM Shift

Production Team Leader - Assembly

Regulation Policy Lead - Compliance Schemes

Compliance Team Leader

Planning Project Lead - Manufacturing

Production Team Leader

Operations Quality Lab Team Leader

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