Governance manager Work, Jobs in Windlesham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Campaign Manager – Domestic
BAE Systems —Frimley
- From £69,200 a year
- Business development
- Organisational skills
8d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Practice Manager
Runnymede Medical Practice —Windsor
- From £60,000 a year
- Full-time
- Management
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
7d
People Operations Manager
QinetiQ —Farnborough
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
PMO Manager
North —Camberley
- Full-time
- Management
- Analysis skills
- Employee assistance programme
13d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
12d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
13d
Data Governance & Management Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Programme Manager
Thames Water Utilites —Reading
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- Bachelor's degree
- Annual leave
12d
Business Development Campaign Manager – Domestic
BAE Systems —Frimley
- From £69,200 a year
- Business development
- Organisational skills
1d
Information Governance Manager
King's College Hospital NHS Foundation Trust —London
- £56,276 - £63,176 a year
- Full-time
- In-person
9d
HCUK Enterprise Risk & Governance Manager
HCK Hyundai Capital UK Limited —Redhill
- £60,000 - £70,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
2d
Asset Governance and Records Manager
AtkinsRéalis —Leatherhead
- Full-time
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
7d
Strategic Manager - Case Management and Governance
West Berkshire Council —Theale
- £58,722 - £73,053 a year
- Full-time
- Management
- English
- Leadership
- Annual leave
- Employee discount
Services Project Manager
Siemens —Farnborough
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
8d
Reward Manager – Reward Policy, Terms & Governance
Centrica —Windsor
- Management
- Project management
- Bachelor's degree
5d
Practice Manager – Governance, Workforce & People
Woodcote Medical —Purley
- £40,000 - £45,000 a year
- Part-time
- Management
- Human resources
- Leadership
- Free parking
- Bereavement leave
Quick apply
5d
Group Governance and Risk Manager
LHC Procurement Group —Denham South
- £66,189 a year
- Full-time
- Organisational skills
4d
Data Governance Manager
London Business School —London
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
3h

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governance manager jobs near windlesham, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

governance manager jobs in windlesham, sry

Customer Service Manager

Campaign Manager – Domestic

Data Governance Manager

Practice Manager

People Operations Manager

PMO Manager

Transformation Manager

IT Operations Manager

Data Governance & Management Manager

Programme Manager

Business Development Campaign Manager – Domestic

Information Governance Manager

HCUK Enterprise Risk & Governance Manager

Asset Governance and Records Manager

Strategic Manager - Case Management and Governance

Services Project Manager

Reward Manager – Reward Policy, Terms & Governance

Practice Manager – Governance, Workforce & People

Group Governance and Risk Manager

Data Governance Manager

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