Desk manager Work, Jobs in Wingate, Dur (with Salaries)

Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
8d
Digital Content Creator - Holiday Parks
Horizon Holiday Parks Ltd —Hurworth
- £24,995 - £29,995 a year
- Full-time
- Hospitality
- Marketing
- In-person
- Employee discount
Quick apply
4d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Building Manager
Next Level Security Group Ltd —Guisborough
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Free parking
Quick apply
Plant Service Manager in the Construction Industry
Teward Bros Limited —Staindrop
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
1d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Support Assistant
Newcastle International Airport Ltd —Newcastle upon Tyne
- £29,314 a year
- Project management
- Communication skills
- Free parking
- Annual leave
3d
Consultant Psychiatrist - MHSOP Teesside Liaison
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £113,565 - £150,569 a year
- Full-time
- Hospital
- English
- Education
3d
Restaurant Venue Manager
The Truffled Hog —Middlesbrough
- £32,000 - £33,000 a year
- Full-time
- Serving
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
1d
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
8d
Deputy Head of Student Registry
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Senior Service Desk Analyst
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
- Flexitime
8d
Programmatic Manager - UK&I
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Free parking
- Annual leave
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Manager

NECSWS -
Hartlepool

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The role is office based in Hartlepool.

The Service Desk Manager is a varied, challenging and exciting role. The role is responsible for ensuring the Service Desk and Incident Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Head of Service Delivery, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC colleagues and our customers. The role will have direct line management responsibility for 4 FTEs and responsibility for a wider team of ~50 people based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the design and delivery of the Service Desk and Incident Management processes within NEC. The successful candidate will show strong leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000 and will involve managing multiple distinct service desks.

Responsibilities

Develop and own the end-to-end processes & delivery within NEC including;
- Service Desk practice
- Incident Management practice
The ability to build and lead a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team.
Work collaboratively with the NEC business stakeholders to ensure that their needs and the needs of their customers are well understood and met
Measure, monitor and review in scope processes, using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy
Manage and forecast resources, ensuring our staff are skilled to the appropriate level
Support bid responses and costing, and the development of service offerings with the business stakeholders to allow us to expand our capability
Accountable for maintaining compliance to internal and external audits, supporting the maintenance of a number of ISO standards and Security certifications (that rely on Service Management process adherence). Involvement with internal and external ISO 20000 audits.
Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements
Play a prominent role in onboarding new services, ensuring the teams are prepared for service take-on and understand the contractual/ business needs for each service and solution implemented
Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies
Work very closely with the Service Delivery Manager (Service Management) and Head of Service Delivery to ensure a full ITIL aligned end to end service is available to stakeholders
Ensure an appropriate balance between cost of delivery and quality of delivery is achieved
Engagement with 3rd party organisations as required.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term and long-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
A complete understanding of the organisation’s and our customers businesses.
An ability to think critically about systems and to make adjustments as needed following a continual improvement approach.
The ability to manage time effectively while setting the tone for the team through leadership.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.

Essential Skills

Extensive service desk management experience in a complex organisational structure.

Strong Stakeholder Management

Resource Management

Possess excellent customer service skills and an ability to innovate

Excellent communication and business writing

Working knowledge and experience of the ISO 20000 Service Management Standard

Ability to lead from the front and mentor both direct reports and the wider team to achieve the best they possibly can

Must be able to work closely with the Head of Service Delivery as well as independently.

Qualifications

Essential Qualifications

ITIL v4 Foundation

NPPVL3 + SC clearance required

Desirable Qualifications and Skills

ITIL v5 Foundation

ITIL v4 Intermediate Qualification

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

desk manager jobs in wingate, dur

Service Desk Manager

Service Desk Manager

Digital Content Creator - Holiday Parks

E-commerce Service Desk Manager

Building Manager

Plant Service Manager in the Construction Industry

Paid Search Manager

Service Desk Team Leader

Operations Support Assistant

Consultant Psychiatrist - MHSOP Teesside Liaison

Restaurant Venue Manager

Knowledge Analyst

Customer Help Desk Co-ordinator

Service Desk Analyst

Service Delivery Manager

IT Support Specialist

Deputy Head of Student Registry

Senior Service Desk Analyst

Programmatic Manager - UK&I

IT Operations Lead

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