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Quality Officer

Comfort Call Limited -
Peterlee

Apply Now

Job details

Full-time
£13 an hour

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount
Flexible schedule
Referral programme

Qualifications

Driving Licence
No experience needed

Full job description

Comfort Call Limited

Posted 2025-10-14

Reference

REF8421C

Location

Peterlee

Salary

£13 plus paid mileage.

Quality Officer

Comfort Call Limited

Peterlee

Company Description

At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.

Job Description

Location: Peterlee, County Durham

Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)

Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Peterlee, County Durham.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.

As an integral member of Comfort Call (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care.

Your responsibilities will include:

Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
Participate– Participate as required in multi-disciplinary review of service users’ needs.
Shadow - Shadow new care workers in the field to ensure their competence
Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

Qualifications

What you’ll bring to the team?

Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
Demonstrates a sincere interest in working with our specific client group.
Successfully passed DBS screening.
Patience, compassion & a positive attitude at all times.
Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
Display initiative and autonomy.

Additional Information

What’s in it for you?

Enhanced occupational maternity and adoption pay
Enhanced occupational paternity pay entitlement
Death in Service Payment
Pension scheme
Benefits and Well-being Platform
28 days annual leave (pro rata)
Cycle to work scheme
Refer a friend scheme – earn £300 per referral!
Blue Light Card eligibility – exclusive staff discounts at big brands for you
Flexible hours, part and full time available
Local work and paid mileage
Paid training – online and face to face
Self-development – progression opportunities
Access to our in-house app
Work for the largest care company in the UK!
No experience necessary

Book an interview at a time and date to suit you!

Apply Now

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Comfort Call Limited

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Quality Officer

Comfort Call Limited

Peterlee

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