Customer service team leader Work, Jobs in Wingrave, Bkm (with Salaries)

Customer Service Team Leader
Agria Pet Insurance —Aylesbury
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
14d
Team Leader
Card Factory —Milton Keynes
- £13 an hour
- Leadership
11d
UK Team Leader 24h (Availability, 5 days per week)
Mountain Warehouse —Aylesbury
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
13d
Team Leader
Mountain Warehouse —Aylesbury
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
UK Team Leader (24 hours)
Mountain Warehouse —Milton Keynes
- £13.77 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Product Team Leader
River Island —Milton Keynes
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Community Relationship Lead
Majesticare —Haddenham
- £47,000 a year
- Employee discount
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Team Leader
Knoops- Oxford —Oxford
- £13.50 an hour
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
1d
Team Leader
Absolute Taste —Bicester
- £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Lead Customer Experience Manager
Sainsbury's —Beaconsfield
- From £36,250 a year
- Management
- Leadership
- Employee discount
11d
Team Leader/Supervisor
Welcome Co-op Wixams —Bedford
- £10.85 - £13.03 an hour
- Part-time
- Management
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
12d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Retail Store Supervisor/Team Leader
Mamas & Papas —High Wycombe
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Internal Sales Co-Team Leader
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Life insurance
Quick apply

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customer service team leader jobs near wingrave, bkm

Customer Service Team Leader

Agria Pet Insurance -
Aylesbury

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership
Communication skills

Full job description

The Role:

We’re looking for an inspiring and people‑centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and takes pride in leading others to deliver exceptional customer experiences. You’ll oversee the day‑to‑day running of one of our Customer Service teams, ensuring high‑quality outcomes across telephony, live chat, administration and case handling.

In this role, you’ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You’ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement. You’ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture.

We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full‑time role working 36 hours per week between 9:00am–6:00pm, Monday–Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am–1:00pm.

What You’ll Be Doing:

Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels.
Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives.
Coaching & development - Delivering regular coaching sessions, 1:1s and performance reviews to support colleague growth.
Identifying training needs - Supporting structured development pathways and helping colleagues progress.
Providing first‑line support - Acting as the go‑to escalation point for queries, decisions and process guidance.
Quality assurance support - Conducting call listening, chat reviews and case investigations to maintain standards.
Handling escalated complaints - Supporting the resolution of complex customer issues with professionalism and empathy.
Championing customer outcomes - Ensuring fair treatment and positive outcomes in line with company values and regulatory expectations.
Supporting performance management - Assisting with attendance, conduct and capability processes.
Collaborating across teams - Working with Workforce Planning, Quality Assurance and other stakeholders to meet business needs.
Driving improvements - Contributing to business change, process enhancements and departmental initiatives.

What We’re Looking For:

Customer service leadership experience - Background in a customer service or contact centre management role.
Strong communication skills - Clear, confident and effective in both written and verbal communication.
Customer‑focused mindset - Able to deliver a professional, empathetic and solution‑focused service.
Organised & detail‑driven - Skilled at managing competing priorities in a fast‑paced environment.
Tech‑confident - Comfortable working across multiple systems and digital tools.
Resilient & calm - Able to stay composed under pressure and support others to do the same.
Target‑aware - Experience working to service levels or performance targets.
Reliable & responsible - Someone who takes ownership and follows through.
Flexible & adaptable - Comfortable adjusting to changing business needs.

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday!
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Quick apply

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customer service team leader jobs in wingrave, bkm

Customer Service Team Leader

Team Lead - Customer Service

Customer Service Team Leader

Team Leader

UK Team Leader 24h (Availability, 5 days per week)

Sales Support Team Leader

Team Leader

People & Service Team Leader

UK Team Leader (24 hours)

Product Team Leader

Community Relationship Lead

Technical Support Team Lead

Team Leader

Team Leader

Lead Customer Experience Manager

Team Leader/Supervisor

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Administration Lead

Retail Store Supervisor/Team Leader

Internal Sales Co-Team Leader

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