Customer experience leader Work, Jobs in Winwick, Chs (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
6d
Hub Team Manager
B&Q —St Helens
- £35,000 - £40,000 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
Short-term Temporary Team Member
NEXT —Warrington
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Warrington
- Part-time
- Microsoft Word
7d
Customer Experience Supervisor
Cadent Gas —Ellesmere Port
- Hybrid work
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
Deputy Manager
Aldi —St Helens
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Logistics Assistant
Bents Garden & Home —Glazebury
- £12.71 an hour
- Part-time
- Free parking
- Annual leave
4d
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Customer Team Leader
Co-op —Bolton
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
2d
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Inflata Nation Team Member
Inflata Nation —Manchester
- £7.55 - £12.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
3d
Floor staff / 7293 - The Nine Arches
J D Wetherspoon plc —Newton-le-Willows
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Night Manager
ASDA —Warrington
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Employee assistance programme
- Employee discount
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
Contact Cares Advisor
St. Helens Council —St Helens
- £27,711 - £30,060 a year
- Weekend availability
- Communication skills
- Relocation assistance

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
6 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in winwick, chs

Head of Customer Experience

Hub Team Manager

Short-term Temporary Team Member

Guest Experience Manager

Sales - Sales Advisor - UK

Customer Experience Supervisor

Team Leader

Deputy Manager

Head of Customer Experience

Customer Success Team Leader - Mercedes Benz

Logistics Assistant

Customer Service / Call Centre Team Leader

Customer Team Leader

Duty Operations Manager

Inflata Nation Team Member

Customer Onboarding Team Leader

Floor staff / 7293 - The Nine Arches

Night Manager

Store Manager

Contact Cares Advisor

I want to receive the latest job alerts for customer experience leader in winwick, chs

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