Business controller Work, Jobs in Wirksworth, Dby (with Salaries)

CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
6d
Business Controller
Evac Group —Chesterfield
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
- Work from home
Quick apply
13d
Billing Assistant
Central Technology Ltd —Chesterfield
- £26,500 - £27,500 a year
- Full-time
- Microsoft Office
- Accounting
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply
7d
Finance Business Partner - Functional Costs
ivolve Care and Support —Chesterfield
- Full-time
- Analysis skills
- Leadership
- Communication skills
Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager
Holdcroft —Stoke-on-Trent
- Weekend availability
- Communication skills
Quick apply
5d
Supply Chain Controller
Incora —Derby
- £28,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Senior Credit Controller
Mi Hub Ltd —Derby
- £31,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
6d
Account Controller
Refresco —Kegworth
Quick apply
Finance Manager
Fibre Tec Solutions Ltd —Creswell
- £35,000 - £40,000 a year
- Full-time
- Civil engineering
- Microsoft Excel
- Contracts
Quick apply
8d
Warehouse Operator
Cosentino —Rotherham
- £28,000 - £30,000 a year
- English
- In-person
Quick apply
Field Sales Representative (KBB)
Cosentino —Sheffield
- £38,000 - £40,000 a year
- Sales
- Salesforce
- Merchandising
Quick apply
Assistant Financial Controller
Octopus Energy Group —Sheffield
- Full-time
Quick apply
4d
Transport and Administration Controller
ATL —Derby
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Referral programme
Quick apply
8d
HGV Maintenance Controller
TIP GROUP —Loughborough
- £33,000 - £35,000 a year
- Customer service
- Computer literacy
- Maintenance
- Referral programme
Quick apply
Dispatcher
Veezu —Sheffield
- Full-time
- Customer service
- Continuous improvement
- Computer skills
3d
Finance Administrator
Wootton Organic Wholesale Limited —Stoke-on-Trent
- £27,880 a year
- Full-time
- QuickBooks
- Financial services
- In-person
Quick apply
1h
Project Manager
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £31,251.45 - £55,586.88 a year
- Hybrid work
- Management
- ERP systems
- Project management
- Free parking
- Flexitime
Quick apply
Fire and Flood Restoration Technician. Based in Swadlincote DE11.
Richfords Fire & Flood —Swadlincote
- From £34,000 a year
- Overtime
- Customer service
- Maintenance
- English
- Health & wellbeing programme
Quick apply
3d
Process Controller Days
Pilgrim's Europe —Ashbourne
- £14.11 an hour
- Full-time
- Free parking
- Employee discount
Quick apply
9h
Framework Coordinator
CK Rail Limited —Chesterfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply

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business controller jobs near wirksworth, dby

CSR Lead

Thompson Commercials Ltd -
Sheffield

Quick apply

Job details

Full-time
From £35,000 a year
6 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

CRM software
Customer service
Maintenance
Complaint handling
Microsoft Office
Organisational skills
Leadership

Full job description

CSR Lead (Customer Service Representative Lead)

Thompson Commercials Ltd is the largest privately owned Renault Trucks dealership in the UK, operating across 8 depots throughout the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompson Commercials has built a reputation as a trusted partner in the commercial vehicle industry.

Our success is driven by our people—loyal, reliable, and highly skilled professionals who are committed to delivering exceptional service every day. We pride ourselves on building long-term customer relationships and keeping our customers' fleets moving. As we continue to grow, we are looking for an experienced and customer-focused CSR Lead to join our Sheffield depot and play a key role in delivering outstanding customer service while supporting and developing our Customer Service team.

The Role

As CSR Lead, you will be responsible for leading the Customer Service Representative team, ensuring customers receive a consistently high standard of service throughout their journey with Thompson Commercials.

You will act as the primary point of contact for customer service operations within the depot, overseeing customer interactions, supporting service advisors, coordinating communication between departments, and driving continuous improvements in customer satisfaction. This role combines hands-on customer engagement with team leadership, making it ideal for someone who enjoys developing people, improving processes, and delivering exceptional customer experiences.

Key Responsibilities

Lead, motivate, and support the Customer Service Representative team to deliver outstanding service standards
Act as the first escalation point for customer enquiries and complaints, ensuring prompt and effective resolution
Build and maintain strong relationships with customers, ensuring a positive experience at every touchpoint
Coordinate service bookings and customer communications throughout the service process
Work closely with Service Advisors, Workshop Controllers, and Parts teams to ensure seamless customer journeys
Monitor customer feedback and identify opportunities to improve service delivery and customer satisfaction
Support the onboarding, training, and development of customer service team members
Ensure customer records, bookings, and documentation are maintained accurately and efficiently
Track key customer service metrics and provide regular reporting to depot management
Promote additional products and services that add value to customers and support business growth
Assist with operational and administrative tasks to support the wider depot team when required
Champion Thompson Commercials' values and customer-first culture across the depot

Essential Skills & Experience

Proven experience in a customer service leadership, team leader, or supervisory role
Strong track record of delivering excellent customer service in a fast-paced environment
Excellent communication, interpersonal, and relationship-building skills
Ability to coach, motivate, and develop team members
Strong organisational skills with the ability to prioritise multiple tasks effectively
Experience handling customer complaints and escalations professionally
Confident using customer service systems, booking platforms, and Microsoft Office applications
Proactive, positive, and solutions-focused approach

Desirable

Experience within the commercial vehicle, automotive, transport, or fleet sector
Understanding of service department processes and workshop operations
Experience monitoring customer service KPIs and performance metrics
Knowledge of CRM systems and customer satisfaction programmes
Familiarity with vehicle maintenance terminology and industry practices

Why Join Thompson Commercials?

Be part of a successful and growing business with a strong reputation across the East of England
Join a supportive team that values loyalty, reliability, and career progression
Lead and develop a customer-focused team with real influence on depot performance
Access ongoing training and development opportunities
Benefit from a competitive package including:
Company pension scheme
Employee Assistance Programme
Cycle-to-Work Scheme
Ongoing professional development
Make a genuine impact within one of the UK's most trusted commercial vehicle dealership networks

Pay: From £35,000.00 per year

Experience:

Truck or Trailer: 5 years (preferred)
Automotive : 5 years (preferred)
supervisory: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

business controller jobs in wirksworth, dby

CSR Lead

Business Controller

Billing Assistant

Finance Business Partner - Functional Costs

Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager

Supply Chain Controller

Senior Credit Controller

Account Controller

Finance Manager

Warehouse Operator

Field Sales Representative (KBB)

Assistant Financial Controller

Transport and Administration Controller

HGV Maintenance Controller

Dispatcher

Finance Administrator

Project Manager

Fire and Flood Restoration Technician. Based in Swadlincote DE11.

Process Controller Days

Framework Coordinator

I want to receive the latest job alerts for business controller in wirksworth, dby

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