Customer service coordinator Work, Jobs in Wisbech, Cam (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- English
- Microsoft Office
- Employee discount
- Gym membership
1h
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Senior Property Administrator & Compliance Coordinator
Cozy Properties Ltd —Peterborough
- £15 - £17 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
5h
Customer Co-ordinator
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
13d
Disrepair Co-ordinator
Cross Keys Homes —Peterborough
- £30,989 - £32,620 a year
- Full-time
- Remote
- IT
- Communication skills
5d
Imagery Coordinator
Cox Automotive —Peterborough
- £28,704 a year
- Full-time
- Organisational skills
- Time management
- Employee discount
10d
Center Operations Coordinator (Temporary)
USO —Brandon
- Full-time
- Customer service
- Military
- Microsoft Office
- Annual leave
Sales Coordinator – Window Center Stoke on Trent
Tradelink Direct —March
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- Microsoft Office
4d
Sales & Marketing Co-ordinator
Hobart UK —Peterborough
- £26,250 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Life insurance
Quick apply
13d
Sales Coordinator
Hobart UK —Peterborough
- £26,227.50 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
13d

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Customer Service Coordinator

URBN -
Peterborough

Apply Now

Job details

Full-time
1 hour ago

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

French
English
Fashion retail
Microsoft Office
German

Full job description

About Us:

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manager the Customer Service inboxes, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).
Working through challenging conversations with customers to turn poor experiences around and restore their faith in our Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.
Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service related issues and work with relevant teams to resolve and prevent service
Working in partnership with key areas of the Supply chain and the wider business, to

review and challenge processes and enhance the customer experience.

Working inline with Visions and Values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous
Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).
Well organised individual who is proactive and self-motivated
Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages; experience of using customer/order management systems would be

useful.

Customer focused, with previous experience working in a customer facing Experience

working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
- Employees Assistance program to support with mental, physical and financial health
- Fully equipped free gym and 50% discount off external gym memberships
- Private Medical Insurance
Employee Discount:
- Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
Travel:
- Cycle to work scheme
Continued Development:
- We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

customer service coordinator jobs in wisbech, cam

Customer Service Coordinator

Customer Co-ordinator - Fixed Term

Senior Property Administrator & Compliance Coordinator

Customer Co-ordinator

Disrepair Co-ordinator

Imagery Coordinator

Center Operations Coordinator (Temporary)

Sales Coordinator – Window Center Stoke on Trent

Center Operation Coordinator

Sales & Marketing Co-ordinator

Sales Coordinator

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