Service associate Work, Jobs in Wisbech (with Salaries)

End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Community/Customer Service Associate (Operations)
Caddy Comps —Peterborough
- £25,000 - £27,222 a year
- Weekend availability
- Hybrid work
- Customer service
- Merchandising
- Employee discount
Quick apply
Retail Sales Advisor - Peterborough
Oak Furnitureland —Peterborough
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
4d
Team Member
NEXT —Peterborough
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
11d
Associate Director Utilisation Management Development
Central East Integrated Care Board —Ely
- £94,356 - £108,814 a year
- Full-time
Customer Care Support Associate
Aegon —Peterborough
- From £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Gym membership
5d
Delivery Driver
Fitzgerald's Bed Centre —Bourne
- From £12.71 an hour
- Overtime
- Heavy lifting
- Customer service
- Maintenance
- Free parking
- Store discount
Quick apply
12d
MULTIFUNCTIONAL SALES ASSOCIATE (8 hours, Fix Term, Cambridge)
Mango —Cambridgeshire
- 8 hour shift
- Sales
- Employee assistance programme
- Employee discount
Contract Management Associate
Automated Systems Group Limited —Ely
- £25,000 a year
- Full-time
- Administrative experience
- Contracts
- In-person
- Free parking
- Store discount
Quick apply
Customer Care Support Associate
Aegon UK —Peterborough
- From £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Gym membership
6d
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Peterborough
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Peterborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Store Key Holder - 16 hours
EDEN MENSWEAR —Holbeach
- Part-time
- Customer service
- Merchandising
- Supervising experience
- Store discount
- Employee discount
Quick apply
21h
Safety Technician
Amazon UK Services Ltd. - A10 —Peterborough
- Full-time
- Data analysis skills
- English
Store Worker
AAFES —Lakenheath
- £18.63 - £21.74 an hour
- Part-time
- Customer service
1d
Information Systems Security Officer (ISSO) III
General Dynamics Information Technology —Lakenheath
- £93,662 - £111,780 a year
- Bachelor's degree
- No degree
- Travel
7d
Sales Negotiator
Abbey Sales and Lettings Ltd —Brandon
- £25,000 - £40,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
21h
ICQA Area Manager, ICQA
Amazon UK Services Ltd. —Peterborough
- Full-time
- English
- Microsoft Office
- Bachelor's degree
SALES EXECUTIVE
Verisure Services (UK) Limited —Langtoft
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply

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service associate jobs near wisbech

End Of Contract Associate

Automated Systems Group Limited -
Ely

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Canteen
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Sales support
Contracts
Customer support
Negotiation
Office experience

Full job description

Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: Up to £35,000 per year DOE

OVERVIEW

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

SUMMARY

Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.

KEY RESPONSIBILITIES

Terminations:

Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines.
Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers.
Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines.
Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed.
Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems.
Notify all relevant parties to place the customer on stop, to minimise unnecessary service visits and toner usage.
Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines.
Generate invoices for final meter readings at the end of contract and process machine returns.
Collaborate with other teams to maximise customer opportunities and retention
Administer the closure of contracts on Vantage and ensure all necessary steps are completed.
Ensure all end-of-contract collection elements, such as data removal, are arranged
Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate.
Perform general administrative tasks related to contract management.

Customer Retention:

Provide cover and ongoing support for Customer Retention activities.
Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities.
Assist with handling disputes, queries and complaints promptly liaising with teams as needed.
Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email.
Handle contract queries through to resolution and provide information as requested, liaising with relevant teams.
Manage customer contact and relationships to encourage retention and customer satisfaction
Identify customers who may be at risk of leaving or not renewing their products and services.

Other duties:

Manage administrative tasks across various systems and communication channels, including FreshDesk.
Provide support to the Billing Department during high-demand periods and when cover is required.
Assist with ad hoc tasks to support the wider contracts and operations teams.

KEY MEASUREMENTS

End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
Queries to be resolved within 48 hours, ensuring timely and effective communication.
Termination calculations and final billing issued accurately and in line with contractual terms.
Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.

SPECIAL REQUIREMENTS

Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role
Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.

IN RETURN WE OFFER:

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Pay: Up to £35,000.00 per year

Benefits:

Bereavement leave
Canteen
Company events
Company pension
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount
Transport links

Ability to commute/relocate:

Ely CB7: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have Commercial, Contractual or Legal Experience? (Please specify)

Experience:

Contracts: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

service associate jobs in wisbech

End Of Contract Associate

Community/Customer Service Associate (Operations)

Retail Sales Advisor - Peterborough

Team Member

Associate Director Utilisation Management Development

Customer Care Support Associate

Delivery Driver

MULTIFUNCTIONAL SALES ASSOCIATE (8 hours, Fix Term, Cambridge)

Contract Management Associate

Customer Care Support Associate

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

JUNIOR SALES CONSULTANT

JUNIOR SALES ADVISOR

Store Key Holder - 16 hours

Safety Technician

Store Worker

Information Systems Security Officer (ISSO) III

Sales Negotiator

ICQA Area Manager, ICQA

SALES EXECUTIVE

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