Customer service coordinator Work, Jobs in Wishaw, Nlk (with Salaries)

Customer Service Coordinator
Bullet Express —Bothwell
- Full-time
- Computer literacy
- Data entry
- Communication skills
11d
Sales Co-ordinator
SIG Roofing —Glasgow
- Communication skills
- Employee discount
Customer Liaison Coordinator
Hamberley Care Homes —Milngavie
- £35,000 a year
- Full-time
- Hotel
- Communication skills
- Free parking
- Annual leave
2d
Customer Service Coordinator
QCS International Ltd —Cumbernauld South
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Business Support Coordinator
Solvd. —Glasgow
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
- Employee assistance programme
Quick apply
6d
Sales Coordinator
BSS —Glasgow
- Full-time
- CRM software
- Computer literacy
- No experience needed
- Employee discount
Sales Coordinator
West Fraser Europe Ltd —Stirling
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Hospitality/Office Coordinator
Vigilant Security —Glasgow
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Annual leave
Quick apply
Vehicle Coordinator
Allied Vehicles Ltd —Glasgow
- £13.45 an hour
- Full-time
- Customer service
- Power tools
- In-person
- Free parking
- Store discount
Quick apply
9d

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customer service coordinator jobs near wishaw, nlk

Customer Service Coordinator

Bullet Express -
Bothwell

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Job details

Permanent | Full-time
11 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Delivery scheduling
Stakeholder liaison
Logistics
Process improvement
Internal department liaison
Microsoft Office Suite
Complaint handling
Customer relationship management
Data entry
Relationship management
Customer interaction
Transport scheduling
Communication skills
Supply chain customer service
Time management

Full job description

We are looking for a Customer Service Coordinator to join our logistics team and play a key role in ensuring our customers receive a reliable, efficient and professional service.

You will be the main point of contact for customers, coordinating deliveries and collections, responding to enquiries, resolving issues and working closely with our transport and operations teams to ensure everything runs smoothly. This is a fast-paced role that requires excellent communication, organisation and problem-solving skills.

Key Responsibilities

Act as the primary point of contact for customers, providing a professional and responsive service.
Coordinate customer orders, deliveries, collections and transport requirements.
Liaise with drivers, hauliers, warehouses and internal operations teams to ensure shipments are completed on time.
Monitor deliveries and proactively communicate any delays, changes or issues to customers.
Respond to customer enquiries by phone and email in a timely and professional manner.
Investigate and resolve customer complaints, delivery issues and service queries.
Maintain accurate customer, order and shipment information within company systems.
Process delivery documentation, proof of delivery and other relevant paperwork.
Provide customers with accurate updates on shipment status and expected delivery times.
Work closely with the transport and planning teams to identify and resolve operational issues.
Build and maintain strong relationships with customers and key contacts.
Escalate complex issues when required and ensure they are followed through to resolution.
Support the wider team with administrative and operational tasks as required.
Identify opportunities to improve customer service processes and overall customer experience.

About You

The successful candidate will be organised, customer-focused and confident working in a busy logistics environment. You will be comfortable managing multiple priorities while maintaining accuracy and providing a high level of service.

We are looking for someone who has:

Excellent communication skills, both written and verbal.
Strong organisational and time-management skills.
A proactive approach to solving problems.
The ability to remain calm and professional under pressure.
Excellent attention to detail and accuracy.
Good IT skills, including Microsoft Office and the ability to learn new systems quickly.
The ability to work effectively both independently and as part of a team.
A positive, professional and customer-focused attitude.

Experience within the logistics or transport industry is desirable, but we are also happy to consider candidates with strong customer service and coordination experience who are keen to develop their career within logistics.

Permanent
Full time
Bothwell, South Lanarkshire, United Kingdom
Express Services

Apply Now

Refine Your Search

customer service coordinator jobs in wishaw, nlk

Customer Service Coordinator

Sales Co-ordinator

Customer Liaison Coordinator

Customer Service Coordinator

Business Support Coordinator

Sales Coordinator

Sales Coordinator

Hospitality/Office Coordinator

Vehicle Coordinator

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