You will be part of the wider Delivery Team at TPXimpact, supporting delivery and product managers on projects. You will also have a line manager who will assist you with your development plan as well as coaching and mentoring.
At the highest level, Delivery is a TPXimpact product. We are all passionate about quality, about bringing the right skills together to tackle a problem and we worry if we feel our delivery is not hitting appropriate standards. This mentality is a huge strength of our team and is borne out by high levels of repeat and extended business.
We are experts at creating teams from a variety of sources - ourselves and contractors, and ensuring that they perform to a high standard. Our clients really value this and it stands us out from many of our competitors.
The Senior BA sits at the heart of the BA team — feeding into the community's direction and standards, while benefiting from the collective knowledge and support it offers. This applies to the wider Delivery Community of Practice. They bring together design, technical and data analysis skills to understand our client’s context, pain points and needs, which enable us to make genuine beneficial change happen.
This role description is not inflexible but is an outline and account of the main duties and capabilities. The role holder should, however, carry out any other reasonable duties commensurate with the role as the company's needs require.
Responsibilities
A business analyst is accountable for the performance of the team. In this role, you will:
- Accurately capture business and service needs ensuring processes are mapped out clearly for the delivery team
- Using business analysis principles and tools to define requirements and processes that align with project goals
- Lead small-to-medium-sized projects, such as Discoveries, in a consultancy capacity and supporting larger and more complex projects
- Mentor and/or coach other business analysts from a personal development perspective (line management responsibilities)
- Coach and mentor both team members and others from within the BA team, to apply the most appropriate agile and lean tools and techniques
- Own and manage stakeholder relationships
- Carry out research, UAT and identifying risks and mitigations
- Document detailed requirements, functional and non-functional, that can be fed back to the relevant collaborators
- Work independently where required
- Be an active part of the delivery team to assist the team's successful project delivery
- Encourage and facilitate continuous improvement of TPXimpact projects (internal and external)
- Assist and support Lead BA’s, Delivery Managers, Product Managers, the Head of Product & BA and the Delivery Director as required
- Manage and support community of practice (BA team) activities within a business area
- Support the Lead Business Analysts and Head of Product & BA, by working strategically to achieve goals agreed by the leadership
The complexity or breadth of products or teams will vary in this role, depending on the context.
Core analysis & project delivery
- Perform end-to-end business analysis by accurately capturing client needs, mapping service processes, and documenting detailed functional and non-functional requirements.
- Work both independently and as an active member of the delivery team to ensure project success, carrying out research, UAT, and risk mitigation.
- Provide essential support to Delivery Managers, Product Managers, and other senior leaders as required.
Community participation & team development
- Provide leadership and grow the business analysis Community of Practice, (BA team), setting standards, facilitating knowledge-sharing sessions, and championing the adoption of best-in-class agile and lean techniques.
- Drive the growth of the analyst team by participating in the interview and hiring process for new talent, ensuring candidates meet the required standards of skill and cultural fit.
- Mentor and coach other business analysts through dedicated line management, fostering their personal and professional development to build a high-performing team.
- Actively encourage and facilitate a culture of continuous improvement within the community and on all projects.
Business development & commercial contribution
- Play a crucial role in the bid writing process by applying expert business analysis to define requirements, scope, and solutions for compelling commercial proposals.
- Lead small-to-medium-sized discovery projects in a pre-sales and consultancy capacity, engaging directly with prospective clients to align project goals and strengthen bids.
- Own and manage key stakeholder relationships with new and existing clients to identify opportunities and ensure proposed solutions meet their core business needs.
Leadership & community practice
- Community of Practice & Mentoring: Provide leadership, mentor, and grow our business analysis Community of Practice (BA team). This includes line management duties, coaching team members, sharing best practices, and fostering a culture of continuous learning and improvement. (Relevant skill level: practitioner)
- Stakeholder Management: Expertly manage stakeholder relationships at all levels. You can communicate complex information clearly, resolve conflict, and build consensus around business and user needs. (Relevant skill level: practitioner)
Agile & delivery management
- Agile Ways of Working: Champion and embed agile principles within projects. You'll guide teams in selecting the best delivery methods, help them prioritise work towards an MVP, and use metrics to measure and evaluate outcomes effectively.
- User Focus: Keep the user at the heart of the process. You can define user research, analyse both quantitative and qualitative data, and translate user needs into tangible outcomes. (Relevant skill level: practitioner)
Core analysis & strategy
- Strategic Business Analysis: Investigate complex business problems and opportunities. You can define clear requirements, ensure solutions align with strategic goals, and quantify business benefits to inform decision-making.
- Process Improvement & Modelling: Identify opportunities to improve business performance. You'll lead the analysis and design of process changes, using a wide range of modelling techniques to gain stakeholder agreement.
- Client-Side Consultancy & Advisory: You'll act as a trusted advisor, embedding yourself within client-side projects to understand their unique culture, challenges, and strategic goals. This involves navigating complex organisational structures, providing expert consultancy, and helping to shape the client's long-term strategic plans. Your leadership will be crucial in guiding clients toward solutions that deliver real business value.
- Leading Project Delivery & Stakeholder Engagement: You will take a leadership role in the end-to-end delivery of client projects. This means confidently leading discovery workshops, presenting findings to senior client stakeholders, and managing their expectations throughout the project lifecycle. Your ability to lead difficult conversations, negotiate priorities, and build consensus is key to ensuring project success and maintaining strong client relationships.
Technical acumen
- Digital perspective & tooling: Apply a strong understanding of digital technologies to your work. You can select and support the most appropriate methods and tools for the job and define robust testing criteria to ensure quality. (Relevant skill level: practitioner)
AI literacy & Strategic application
- AI-Augmented Delivery: Leverage AI tools to accelerate analysis, brainstorming, and documentation. Approach all AI outputs as drafts that mandate critical human review, validation, and quality assurance.
- Ethical & Consultative Advisory: Guide clients through AI readiness by distinguishing between hype and practical business value. Advise on data ethics, security, and the responsible implementation of AI strategies, ensuring IP protection at all times.
- Critical Thinking & Oversight: Maintain a 'human-in-the-loop' mindset. Proactively identify potential biases, hallucinations, or data limitations in AI outputs to ensure accuracy and maintain client trust.
People-Powered Transformation
We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include:
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Financial advice
- Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.
By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.
Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
