Crematorium & Cemetery Administrator
Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis.
40 hours per week
Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week will be required. Variations in working hours will always be discussed in advance.
From £26,842 per annum + Company performance bonus + Benefits
Permanent
Basildon Cemetery & Crematorium
Have you always wanted to use your transferable Administration skills in a role where what you do can truly make a difference every day?
Would you enjoy working as a part of a close-knit team with a sense of camaraderie not found in a generic job?
If so, we would love to hear from you!
We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing.
Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
As part of our busy team, you will ensure that families are given the best experience possible.
No two days will be the same as each family and service are uniquely personal. You will be involved in a variety of tasks each day including:
- Administration - Answering the telephone with great customer service skills, using Chronicle / Word / Excel / Email. Typing letters and emails.
- Assisting families with queries / collection of ashes / planning a service.
As a part of the site team you might also be involved in supporting the team with other tasks that come up day to day and making sure the site is tidy and presentable.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you
- Competent Administrator with previous office Administration skills.
- Good level of IT skills and comfortable with Word / Excel and emails.
- A real team player with natural compassion and the desire to make a difference every day.
- Resilient and organised with excellent attention to detail.
- Flexible in approach to working hours.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Any previous bereavement / funeral industry experience would be beneficial (Crematorium Assistant / Crematorium Technician / Funeral Operative / Funeral Arranger etc) however not essential as full industry training is provided.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve.
No two days are the same and many of our Managers have developed their careers within the business.
The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. We are one of the UK’s largest independent owners and operators of crematoria and cemeteries with more than 40 sites across England, Wales and Scotland and plans to continue growing with care.
We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
We play an active part in the local communities that we serve and in 2025 our sites raised over £400,000 to support local charitable causes and projects.
Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.
Founded in 2021 as part of the Westerleigh Group, Distinct Cremations provides a dedicated service for families choosing direct cremation.
