1st line it Work, Jobs in Witham, Ess (with Salaries)

1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
Quick apply
1d
Learning Support Assistant
Honywood School —Coggeshall
- From £24,796 a year
- Part-time
- Working with children
- IT
- School
- Free parking
- Health & wellbeing programme
Quick apply
17h
Housing Options Triage Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Computer skills
- Employee discount
20h
Vocational Tutors - Construction, Childcare and Vocational Studies
SOUTHEND CITY COMMUNITY COLLEGE —Southend-on-Sea
- £33,764 - £41,401 a year
- Microsoft Excel
- English
- Education
- Free parking
- Sick pay
Quick apply
17h
Nurse
St Joseph’s Nursing Home —Chelmsford
- Supervising experience
- Care plans
Class Teacher
REAch2 Academy Trust —Clacton-on-Sea
- £32,916 - £45,352 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
14d
Class Teacher Maternity Cover
REAch2 Academy Trust —Clacton-on-Sea
- £32,916 - £45,352 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Multi-Trader with a focus on Carpentry
Hylands Homes Ltd —Chelmsford
- £20 - £25 an hour
- Full-time
- Carpentry
- English
- Driving
Quick apply
Nursery Teacher
REAch2 Academy Trust —Clacton-on-Sea
- £32,916 - £45,352 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Residential Support Worker (Live-In Duties – 3 Days On / 3 Days Off)
1st Class Support and Housing —Canvey Island
- From £50,000 a year
- Full-time
- Childcare
- Working with children
- IT
- Paid training
Quick apply
2d
Learning Support Assistant
Southend High School for Boys —Westcliff-on-Sea
- Up to £19,422 a year
- Part-time
- Working with children
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
7d

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1st Line IT Engineer

Solus Accident Repair Centres -
Stansted

Apply Now

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Company pension
Employee discount

Full job description

Overview:

We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.

What You'll Be Doing

As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.

Responsibilities:

As our Solus IT Engineer you will:

Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity.
Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
Monitor system performance and respond to alerts to prevent and address potential issues.
Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.

Qualifications:

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

Apply Now

Refine Your Search

1st line it jobs in witham, ess

1st Line IT Engineer

Data & Insights Analyst

1st Contact Agent

Learning Support Assistant

Housing Options Triage Officer

Vocational Tutors - Construction, Childcare and Vocational Studies

Nurse

Class Teacher

Class Teacher Maternity Cover

Multi-Trader with a focus on Carpentry

Nursery Teacher

Residential Support Worker (Live-In Duties – 3 Days On / 3 Days Off)

Learning Support Assistant

I want to receive the latest job alerts for 1st line it in witham, ess

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