It support technician Work, Jobs in Wls (with Salaries)

IT Support Helpdesk Engineer - Onsite
Karmic Synergy —Llandudno
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Google Suite
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
Entry Level Customer Support Analyst
Merit Software —Neyland
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
Technical Support Analyst
Comgem —Bridgend
- £25,750 - £28,500 a year
- Full-time
- In-person
- Sick pay
Quick apply
4d
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
7d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Systems Support/ Developer Analyst (Microsoft 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
6d
Global IT Support
Gaming Laboratories International —Bangor
- Full-time
- English
- Bachelor's degree
- Free parking
1d
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
IT Service Desk Technician
Geldards —Cardiff
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Helpdesk Analyst
ivolve Care and Support —Swansea
- £25,000 - £27,000 a year
- Full-time
- SharePoint
- Communication skills
- Referral programme
13d
IT Support Technician
Dragon WiFi —Haverfordwest
- £13.50 - £15.00 an hour
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
1d
Support Desk
ITAS —Mold
Technical Support
NoteMachine UK Ltd —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Computer literacy
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
10d
Part-Time Weigh Scale & SCO Till Support Engineer
FLYING COLOURS CONSULTANCY LIMITED —Cardiff
- £102 - £110 a day
- Temporary
- Computer literacy
- POS
- In-person
Quick apply
3d
Systems Administrator Apprentice
Ceredigion County Council —Aberystwyth
- £25,583 a year
- Call to connect
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Operations Support
M Group —Rhyl
- £33,500 a year
- Annual leave
- Employee assistance programme
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Network Support Planner - Part Time 30 hours. 12 months FTC.
Iceland —Deeside
- Part-time
- Communication skills
- Store discount
- Work from home

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IT Support Helpdesk Engineer - Onsite

Karmic Synergy
Llandudno

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Additional leave
Flexitime
Company pension
Company events

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Google Suite
TCP
Driving Licence
Computer repair
Client engagement
Software deployment
Ticket management
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Welsh

Full job description

Karmic Synergy Ltd are currently recruiting for a 1st Line IT Support Helpdesk Engineer to join a Managed Service Provider

We are looking for an energising and productive individual with excellent customer service skills, along with relevant experience in IT support to work within our dynamic and enterprising company, affording you opportunities for professional growth and development.

As our ideal candidate, you will preferably have experience of providing IT support within an academic environment and come from a MSP background, providing technical services to our constantly expanding portfolio of high profile clients.

Our talented technicians are our customers’ front line of support, providing the highest level of customer support. Routinely working with the company’s customer support team’s helpdesk system, you will be providing a mix of both remote and on-site support and advice. Technicians will support a number of customers remotely within our Education division.

Primary Duties and Responsibilities:

To diagnose and resolve software and hardware calls/tickets.
To accurately record, update and document requests using the help desk system, maintaining a first-class level of customer service and ensuring that all customers are treated efficiently and in an appropriate manner.
Execute software installation and deployment to computing systems if necessary
Contribute updates to technical documentation, procedures and process definitions.
Assist infrastructure team with network and infrastructure initiatives, including both hardware and systems administration.

Essential:

Must come from a MSP background
Experience in a technical support or service delivery function within an IT environment
Working knowledge of technical support (break-fix) for Windows desktops/laptops
W10 / 11 support knowledge
OSX / iOS support knowledge
A general understanding of networks - an understanding of TCP/IP, Switches, Routers and Vlans
Believes in personal development and is willing to continually improve
Can inspire confidence in our stakeholders
Proven experience building excellent client relationships
Willing to update and adapt skills as required by the demands of the role
Able to work occasional weekends / out of hours, an advantage
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels
Driving Licence

Desirable:

Educational IT support experience
Working knowledge of Windows Servers 2022
Knowledge of Office 365 and azure
Knowledge of Google Workspace admin
Siarad Cymraeg

What’s on offer:

Company pension
25 days holiday plus bank holidays
Training and professional development

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Flexitime
Free parking

Application question(s):

Are you willing to undergo a background check, in accordance with local law/regulations?
Experience in working in IT for education establishment is required
Ti'n Siarad Cymraeg
Have Administered Google Workspace
Have Administered Office 365 and Azure

Language:

Welsh (preferred)

Licence/Certification:

Driving Licence (required)

Location:

Llandudno, Conwy (required)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in wls

IT Support Helpdesk Engineer - Onsite

Entry Level Customer Support Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

IT Service Desk Analyst

Technical Support Analyst

IT Advisor

IT Service Desk Analyst

Systems Support/ Developer Analyst (Microsoft 365)

Global IT Support

IT Support Engineer - UK

IT Service Desk Technician

Helpdesk Analyst

IT Support Technician

Support Desk

Technical Support

Part-Time Weigh Scale & SCO Till Support Engineer

Systems Administrator Apprentice

Operations Support

In-Service Support Co-Ordinator

Network Support Planner - Part Time 30 hours. 12 months FTC.

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