Knowledge analyst Work, Jobs in Wls (with Salaries)

Entry Level Customer Support Analyst
Merit Software —Neyland
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Associate, Analyst NAA Operations CoE, Audit and Assurance
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- AI
- Communication skills
Data and Digital Infrastructure Analyst
InfoKernel Technology Services —Bangor
- £3,000 - £3,300 a month
- Full-time
- English
- Analysis skills
- SharePoint
Quick apply
Digital Data and Technology Apprentice
Welsh Government —Wales
- £27,302 - £29,291 a year
- Part-time
- No experience needed
- Presentation skills
10d
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
Data Analyst
UK Analytics Ltd t/a Auditel —Cardiff
- From £24,000 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Analytics
- Annual leave
Quick apply
7d
Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Presentation skills
Quality & Process Improvement Analyst
HCA Healthcare UK —Prestatyn
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Employee discount
23h
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
6d
Compliance Analyst
DragonBet —Cardiff
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Annual leave
Quick apply
14d
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
Chemical Analyst
SaveMoneyCutCarbon —Ammanford
- Engineering
- Continuous improvement
- Manufacturing
1d
Digital Data and Technology Apprentice
Welsh Assembly Government Communication Centre Home —Wales
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- No experience needed
- In-person
9d
Intelligence Analyst - National Food Crime Unit (NFCU)
Food Standards Agency —Cardiff
- £34,955 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Analytics
6d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Strategy Support Analyst
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Writing skills
- Presentation skills
- Analytics
- Free parking
- Annual leave
5d
Technical Support Analyst
Comgem —Bridgend
- £25,750 - £28,500 a year
- Full-time
- In-person
- Sick pay
Quick apply
4d
Compliance Analyst
London Bet —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Annual leave
Quick apply
14d
Bilingual Business Analyst
TechBiz Global GmbH —Wales
- Full-time
- Remote
- Spanish
- English
- Bachelor's degree
Quick apply
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases

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Entry Level Customer Support Analyst

Merit Software -
Neyland

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Flexitime
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Ticket management
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Customer Support Analyst

Our busy support team is the heart of our business. When something goes wrong, or our customer has an important question, we’re always here to help them. The job of a Customer Support Analyst isn’t finished until the customer walks away happy.

For this role, initial knowledge of payroll and IT isn’t as important as experience in customer service. We can teach you the nitty gritty details on the job, but from day one you need to have a passion for helping customers, be a people person, and always find the answers to our customer’s questions.

As you grow within the role, and your knowledge of our software and industry increases, we offer excellent internal career progression. We will always support you with training, development opportunities, and assistance from other departments to help shape your career and further your knowledge.

Our mission as a company is to continue developing our online software, our customer services, and our support desk, so those we work with can be the best they can be.

To land this role you’ll need to be able to show:

· You’re a people person who can speak confidently to a wide variety of people
· Excellent verbal and written communication skills
· An analytical / problem-solving mindset
· The skills to track customer issues until they are resolved
· The ability to build relationships with customers on a long-term basis
· An interest in solving IT problems
· A keenness to learn and progress
· You enjoy working as part of a busy team

On a typical working day you’ll be:

· Answering customer calls

· Replying to customer emails

· Gathering as much information as possible from the customer to record into the online ticketing system about their problem

· Keeping on top of your assigned tasks and providing updates to our customers

· Investigating issues and providing solutions to the customer as your knowledge increases

· Maintaining your workload based on SLA (Service Level Agreements) – you’ll need to get back to customers in a set time or ask for help to achieve this

· Ad hoc duties as required – all our teams help each other out

Perks of the job

It should almost go without saying that we offer all the perks you’d expect like free parking, free tea, coffee and fruit, holiday that increases with length of service, flexitime scheme, free mental health support service, regular training, (as well as a full staff welfare facility with rest and dining facilities, giant TV, Xbox, ping pong, exercise schemes, and company events).

But we also offer something less tangible – a happy workplace, full of friendly people, who enjoy coming to work. We’ve cultivated a strong culture where friendships are made internally and the importance of a healthy work/life balance is understood.

Thinking of applying?

Make sure you’ve read the above information and can show this in your CV and covering letter.

We’ll then shortlist everyone and invite you back for a longer interview if we feel you'd be a good fit.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

knowledge analyst jobs in wls

Entry Level Customer Support Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance

Data and Digital Infrastructure Analyst

Digital Data and Technology Apprentice

Operational Excellence Analyst

Data Analyst

Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract

Quality & Process Improvement Analyst

Cyber Security Analyst L1

Compliance Analyst

Insights Analyst

Chemical Analyst

Digital Data and Technology Apprentice

Intelligence Analyst - National Food Crime Unit (NFCU)

External Identity Support Analyst (Cardiff)

Strategy Support Analyst

Technical Support Analyst

Compliance Analyst

Bilingual Business Analyst

Systems Analyst I

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