Customer experience leader Work, Jobs in Woking, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
9d
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager
ATG Entertainment Limited —Woking
- £38,188.12 a year
- Full-time
- Hospitality
- Bar
- Management
Retail Team Leader
Superdry —Woking
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
14d
Store Manager
NEXT —Woking
- From £33,521 a year
- Weekend availability
- Employee discount
7d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Chief Information Officer
Infovista —Guildford
- Presentation skills
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Business Support Team Leader for DPS Service
HCRG Care Group —Woking
- £26,250 - £27,387 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
7d
Head of Central Logistics
Nomad Foods —Woking
- Leadership
14d
Warehouse Operative (Team Leader)
DHL —Woking
- £28,198.19 a year
- Monday to Friday
- Free parking
- Employee discount
14d
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Planning and Coordination Officer
The Royal Horticultural Society —Wisley
- £40,000 a year
- Full-time
- Project management
- Organisational skills
- SharePoint
1d
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
1d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service

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customer experience leader jobs near woking, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
9 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer experience leader jobs in woking, sry

Customer Service Manager

Customer Experience Specialist

Customer Experience Specialist, SMB

Customer Experience Manager

Retail Team Leader

Retention Team Leader

Store Manager

Regional Operations Director - Places Leisure

Control Centre Duty Manager

Chief Information Officer

Client Engagement Manager

Business Support Team Leader for DPS Service

Head of Central Logistics

Warehouse Operative (Team Leader)

Customer Experience Assistant

Customer Service Consultant - Covent Garden, London

Planning and Coordination Officer

GUCCI Client Advisor - Westfield

Office Team Leader

Team Leader

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