Works manager Work, Jobs in Woking, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Area Manager
Jamaica Blue —Guildford
- From £37,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
5d
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
General Manager
Horizon Leisure Centres —Guildford
- £43,192.40 a year
- Full-time
- Management
- Travel
- IT
- Free parking
- Annual leave
21h
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
7d
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
7d
General Manager
The Cricketers on the Green —Woking
- £50,000 - £55,000 a year
- Full-time
- Hospitality
Quick apply
8d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Dual Site Manager - 36 hours - Guildford and Farnham
JoJo Maman Bébé —Guildford
- Organisational skills
- IT
- Leadership
- Annual leave
4d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
8d
Gym Manager
Snap Fitness Addlestone —Addlestone
- From £30,000 a year
- Full-time
- Bilingual
- Management
- Customer service
- Employee discount
- Gym membership
Quick apply
Graduate Operations Manager
Aspens —Woking
- £38,000 a year
- Travel
- Communication skills
- Life insurance
14d
Deputy Store Manager
Lidl —Guildford
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Assistant Manager
Williams Trade Supplies —Woking
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Performance & Insight Manager
Harvey Water Softeners —Woking
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Theatre Operations Manager B8a
Royal Surrey NHS Foundation Trust —Guildford
- £59,798 - £67,020 a year
- Full-time
5d
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
14d
Business Development Manager
Powerforce —Woking
- £28,000 - £30,500 a year
- Full-time
- Annual leave
- Employee discount
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

works manager jobs in woking, sry

Customer Service Manager

Area Manager

General Manager

General Manager

People Operations Manager - Events

Lettings Manager

General Manager

Hospitality Academy Learning and Development Manager

Customer Success Manager

Dual Site Manager - 36 hours - Guildford and Farnham

Head of Projects - Reading, UK

Gym Manager

Graduate Operations Manager

Deputy Store Manager

Assistant Manager

Performance & Insight Manager

Theatre Operations Manager B8a

National Operations Manager

Business Development Manager

Area Manager UK

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