complaints manager Work, Jobs in wolverhampton, wmd (with Salaries)

Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Directorate Manager: Adult Community Services
The Royal Wolverhampton NHS Trust —Wolverhampton
- £57,528 - £64,750 a year
- Full-time
- Nursing
2d
Client Services Manager
Eurofins UK Clinical Diagnostics —Wolverhampton
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
2d
Crematorium Manager
Horizon Cremation Ltd —Cannock Chase
- Full-time
- Management
- Heavy lifting
- Sales
- Health & wellbeing programme
- Life insurance
Quick apply
Store Manager
Aldi —Burntwood
- £52,910 - £69,000 a year
- Annual leave
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
9d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Failsafe Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Part-time
4d
Industries Manager
Ministry of Justice —Wolverhampton
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Business
- Annual leave
9d
Compliance Manager (Healthcare)
Far Fillimore Care Home —Kidderminster
- £47,000 - £50,000 a year
- Full-time
- Nursing home
- Presentation skills
- Travel
- Free parking
Quick apply
2d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Debarment and Investigations Lead
Government Commercial Agency —Birmingham
- £59,877 - £66,869 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Work from home
3d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
11d
Leisure Impact Sales Manager - Midlands
Village Hotels - Central Team - Leisure Operations —Dudley
- Full-time
- Sales
- Travel
- Communication skills
Quick apply
4d
Lab Manager
Bupa Dental Care —Codsall
- Full-time
- Management
- Laboratory experience
- IT
- Annual leave
- Employee discount
Operations Manager
PHSGroup —Sutton Coldfield
- Management
- Customer service
- Microsoft Office
9d
Technical Officer
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Driving
- Computer skills
13d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
4d

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Global Compliance & Complaints Manager - 12 month FTC

RICS -
Birmingham

Apply Now

Job details

Fixed term contract

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Continuous improvement
Agile
Communication skills

Full job description

Country

Office Location

Birmingham, B3 2AA

About Us

RICS is a global professional body that sets and upholds standards across land, property, construction and infrastructure. Acting in the public interest underpins how we regulate, support professionals and maintain trust in the built environment worldwide.

The RICS Hub supports global operations across the Markets directorate, helping to deliver consistent service quality, regulatory assurance and strong governance.

Role Purpose and Key Responsibilities

This is a varied and high impact role bringing together complaints handling, compliance and risk management, offered on a fixed term basis as maternity cover.

Reporting to the Head of the RICS Hub, you will take ownership of complaints across global operations, ensuring they are handled consistently, transparently and with care. You will look beyond individual cases, using feedback, audits and assurance activity to identify trends and drive meaningful improvements.

Alongside this, you will maintain risk registers and lead business continuity planning within the Hub, helping to strengthen how we manage risk and maintain resilient operations.

This role plays an important part in how RICS listens to, responds to and learns from its members.

You will work closely with senior stakeholders to improve how we manage complaints, strengthen governance and turn insight into better outcomes.

Key responsibilities

Take ownership of complaints handling, including supporting responses to more complex or escalated cases

Ensure a consistent, transparent and well-managed approach to complaint tracking and resolution

Analyse complaints, assurance activity and member feedback to identify patterns and areas for improvement

Turn insight into practical actions that improve service and member experience

Work with colleagues across the organisation to resolve issues and strengthen processes

Monitor compliance, quality and operational risks, providing clear and useful insight

Maintain risk registers for the RICS Hub and Complaints functions

Lead business continuity planning, including keeping plans up to date and fit for purpose

Support a culture of continuous improvement, using insight such as NPS and CSAT to inform change

About You

You’ll have experience in complaints handling, compliance, risk or operational improvement, ideally in a regulated or assurance led environment.

Comfortable dealing with sensitive issues, you are able to make balanced judgements and work confidently with stakeholders across different teams and regions.

You enjoy taking ownership, making sense of complex issues and turning insight into practical change.

You are likely to bring:

Experience in compliance, complaints handling or governance roles

An understanding of risk management, operational controls and quality frameworks

Familiarity with Agile or continuous improvement approaches

Clear communication and stakeholder management skills

Experience working in global or multi cultural contexts

Confidence using compliance systems and reporting tools

Rewards and Benefits

RICS offers a benefits package designed to support your wellbeing, financial security and work–life balance, including:

Private medical insurance, income protection and life assurance

Aviva Group Personal Pension scheme

25 days’ annual leave plus public holidays and an office closure over Christmas

Enhanced family leave policies

Wellbeing and volunteering days

Access to mental health support and staff-led community groups

Equal Opportunity Employer

RICS is committed to building a diverse and inclusive organisation. We welcome applications from people of all backgrounds and experiences, including those with non-traditional career paths.

If you require any adjustments during the recruitment process, please let us know.

Candidates must have the right to work in the UK.

How to Apply

This role is based in our Birmingham office, with occasional travel to other locations. We operate a hybrid working model, with 60% of your time spent in the office.

Click Apply to complete our short application form. You’ll be asked to upload your CV and share a short supporting statement explaining your interest in the role.

#HO

Apply Now

Refine Your Search

complaints manager jobs in wolverhampton, wmd

Global Compliance & Complaints Manager - 12 month FTC

Customer Relationship Manager

Directorate Manager: Adult Community Services

Client Services Manager

Crematorium Manager

Store Manager

Duty Manager - Guest Experience

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Retail Customer service & Sales Advisor

Failsafe Officer

Industries Manager

Compliance Manager (Healthcare)

Senior Scheduler

Debarment and Investigations Lead

Guest Relation Manager

Leisure Impact Sales Manager - Midlands

Lab Manager

Operations Manager

Technical Officer

Operation Manager

I want to receive the latest job alerts for complaints manager in wolverhampton, wmd

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