Customer relations manager Work, Jobs in Wolverhampton, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
General Manager
InPost UK —Willenhall
- Employee assistance programme
- Life insurance
Quick apply
Customer Success Manager, Birmingham
Dalux —Birmingham
New Business Sales Executive
Recra Consulting —Four Ashes
- £26,000 - £30,000 a year
- Full-time
Quick apply
3d
Harmful Sexual Behaviour Practitioner
Walsall Council —Walsall
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Flexitime
- Work from home
Employee Relations Lead
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Human resources
- Leadership
- Communication skills
6d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
8d
Project Manager
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Civil engineering
- Engineering
- Project management
Quick apply
6d
Communications Manager (Corporate) - External Relations - 107436 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Social media management
- Project management
- University
- Annual leave
- Sick pay
Hygiene Manager
Cargill —Wolverhampton
- Word processing
- English
- Supervising experience
Senior People Advisor
OneAdvanced —Birmingham
- Human resources
- IT
- Employee assistance programme
- Bereavement leave
9d
Customer Experience Manager
Sainsbury's —Brierley Hill
- From £32,700 a year
- Management
- Leadership
- Employee discount
8d
Trainee Account Manager
BLUEPRINT MGMT LTD —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Project Manager
Velociti Solutions —Stoke Prior
- Full-time
- Hybrid work
- Customer service
- Agile
- Leadership
- Annual leave
Quick apply

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customer relations manager jobs near wolverhampton, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in wolverhampton, wmd

Customer Relationship Manager

Service Centre Manager

Independent Living Advisor

Crematorium Manager

Project Manager (12 Month Maternity Cover)

General Manager

Customer Success Manager, Birmingham

New Business Sales Executive

Harmful Sexual Behaviour Practitioner

Employee Relations Lead

Guest Relation Manager

Technical Manager

Resourcing Officer

Project Manager

Communications Manager (Corporate) - External Relations - 107436 - Grade 7

Hygiene Manager

Senior People Advisor

Customer Experience Manager

Trainee Account Manager

Project Manager

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