Job Introduction
Due to an internal promotion within the team, the West Midlands Combined Authority is looking for an ERP Systems Analyst to play a key role in supporting the implementation, operation and continuous improvement of our Business World Enterprise Resource Planning system. This is an exciting permanent opportunity to join the Finance and Financial Management team, helping ensure our ERP platform runs smoothly, securely and effectively across the organisation.
Working closely with Finance, HR, Procurement, Technology and Insight, Project Support Services and wider service teams, you will help identify and deliver system improvements that support efficient and effective service delivery. You will support configuration, testing, documentation, user training and incident resolution, while working with stakeholders to ensure colleagues are confident and consistent in their use of ERP systems.
We are looking for a proactive and analytical systems professional with strong ERP knowledge, ideally including Unit4 Business World/Agresso. You will be confident supporting change, improving processes, solving system issues and working collaboratively with stakeholders across the organisation to deliver reliable, user-focused systems support.
What you’ll be doing.
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Support the implementation and efficient running of the Business World ERP solution.
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Help maintain smooth system operation, integrity and security.
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Work with Finance, HR, Procurement, Technology and Insight, Project Support Services and wider teams to identify and implement system improvements.
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Support the installation and configuration of the ERP software-as-a-service system.
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Lead assigned project activities in line with milestones, deadlines and agreed timescales.
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Provide progress updates to stakeholders and assurance that projects or change requests remain on track.
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Document end-user and system team processes, creating clear user guides and procedural documentation.
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Deliver user training to ensure staff can use ERP systems effectively and consistently.
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Co-ordinate monthly user acceptance testing for hotfixes and updates, taking remedial action where issues arise.
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Investigate and resolve system incidents, identifying root causes and practical solutions.
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Research best practice and implement improvements to keep WMCA practices aligned with market standards.
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Support process improvement, business process re-engineering and system reconciliation activity.
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Represent WMCA professionally and work flexibly to meet the needs of the Finance function.
What’s essential.
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A suitable level of experience in a similar function or systems-focused role.
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Experience writing procedural documentation for application support, testing and training.
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Experience contributing to the leadership of change and supporting others to overcome difficulties.
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Strong knowledge of ERP systems, preferably Unit4 Business World/Agresso.
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Strong facilitation, analytical and design skills, with a problem-solving approach.
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Ability to prioritise and organise support activity while delivering multiple tasks.
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Personable and confident, with excellent communication skills.
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Ability to work effectively both as part of a team and independently.
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Experience supporting system design, delivery, testing and training in system changes.
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Experience of business process improvement, system reconciliation or process re-engineering would be beneficial.
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Knowledge of best practice Finance, Project and Procurement service delivery would be beneficial.
Location.
The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.
How to apply.
Applying for a role with WMCA is straightforward. Follow these steps to get started.
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Create your Careers Account. Register with your name, email address, and a password.
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Build your Profile. Upload your CV to help populate your career and education details.
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Write your Supporting Statement. Make sure to address each of the required essential criteria.
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Submit your application. Do one final check and once complete, click submit.
Anonymised Applications.
Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.
Using Artificial Intelligence (AI)
We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.
Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).
Salary and benefits.
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
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Local Government Pension Scheme (one of the most generous pension schemes in the UK).
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Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
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28 days paid annual leave (with an option to purchase more) + Statutory days.
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EV car benefit scheme
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Healthcare plans.
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Discounted gym membership, will writing, and mortgage advice.
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An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
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3 days of paid leave each year to volunteer.
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Interest-free financing through SmartTech to buy the latest technology
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Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
- Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
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Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
For more information, please visit the benefits page on our career site.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
Our Values and Behaviours.
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.-
Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
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Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
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Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.
Creating an inclusive workplace.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
