Service leader Work, Jobs in Wolverton, Bkm (with Salaries)

Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
1d
Team Leader - Employment Support Service
Milton-Keynes-Council —Milton Keynes
- £44,253 - £48,738 a year
- Team management
- No degree
- Budgeting
- Annual leave
- Work from home
12d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
Tesco Colleague - Kingston Extra
Tesco UK —Milton Keynes
- £13.28 - £14.55 an hour
- Full-time
- Customer service
2h
Sales Assistant
Superdrug —Milton Keynes
- £9.95 - £13.15 an hour
- Monday to Friday
- Customer service
- Communication skills
- Store discount
- Employee discount
5h
HR Administrator
Atlantic Data Ltd —Milton Keynes
- £21,000 - £23,000 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Flexitime
Quick apply
Revenues Advisor
Milton-Keynes-Council —Milton Keynes
- £29,542 - £32,046 a year
- Computer literacy
- Communication skills
- Annual leave
- Work from home
7d
Sales - Sales Advisor - UK
New Look —Milton Keynes
- Part-time
- Customer service
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
14d
Manager, Distribution - IPSUK
Ingram Content Group —Bradwell
- 12 hour shift
- Continuous improvement
- Team management
- Quality control
- Free parking
- Sick pay
Quick apply
General Manager
Hide & Seek Café Bar —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Inventory control
- Continuous improvement
- Store discount
- Employee discount
Quick apply
Sales Associate
NEXT —Milton Keynes
- £10.85 - £12.71 an hour
- Part-time
- Customer service
5d
HR Customer Administrator
DHL Supply Chain —Milton Keynes
- Hybrid work
- Oracle
- Microsoft Office
- Continuous improvement
Team Leader
HM Courts and Tribunals Service —Milton Keynes
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
14d
Children's Services Co-ordinator
Autism Bedfordshire —Bedford
- £27,716 - £31,629 a year
- Part-time
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Retail Assistant
Compass Group —Milton Keynes
- £12.75 an hour
- Customer service
- Cash handling
- Communication skills
2d
System Clerk
GXO Logistics —Milton Keynes
- £14.78 an hour
- Full-time
- Data entry
- Employee assistance programme
- Employee discount
Wild Swimming & Outdoor Spa Team Leader
FLÖ Wild Swimming & Spa —Buckingham
- £14 an hour
- 12 hour shift
- Hospitality
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Team Member (Stock)
NEXT —Milton Keynes
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d

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Service Desk Team Leader

Advania UK -
Milton Keynes

Apply Now

Job details

Permanent
£40,000 - £50,000 a year
1 day ago

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Team management
Risk management
Recruiting
Interviewing
Customer support
Professional development mentoring
Information technology team management
Help desk

Full job description

Service Desk Team Leader
Position Overview
We are looking for a Service Desk Team Leader to join our team in Milton Keynes.

This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.

Salary & Benefits

The budgeted salary for this role is between £40,000 and £50,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities
In this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive the high quality of service that we strive to deliver.

What Success Looks Like

Building effective relationships with team members, customers, and key internal stakeholders to establish credibility and understanding of the service operation
Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities
Gaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performance
Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans and proactive management
Improving operational control by implementing effective management of ticket queues, backlog, workload balancing, escalations, and service desk processes
Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team
Establishing effective communication and collaboration with other teams to support seamless service delivery and customer outcomes

Qualifications & Experience

The ideal candidate for this role will have:

Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider
Experience of managing teams of Technical Engineers
A track record of developing and implementing individual performance plans
Experience with hiring and interviewing potential employees
Experience of working as part of a wider service delivery function
Demonstrable understanding of incident, problem, and change management at ITIL foundation level
Strong interpersonal skills for working with a range of individuals and providing team mentorship and support

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

service leader jobs in wolverton, bkm

Service Desk Team Leader

Team Leader - Employment Support Service

Account Co-Ordinator

Tesco Colleague - Kingston Extra

Sales Assistant

HR Administrator

Revenues Advisor

Sales - Sales Advisor - UK

Helpdesk Agent (Full Time Office Working inc weekends)

Team Leader

Manager, Distribution - IPSUK

General Manager

Sales Associate

HR Customer Administrator

Team Leader

Children's Services Co-ordinator

Retail Assistant

System Clerk

Wild Swimming & Outdoor Spa Team Leader

Team Member (Stock)

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