Team leader Work, Jobs in Wolverton, Bkm (with Salaries)

Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
5d
Production Team Leader
Whittan —Milton Keynes
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
Quick apply
Community Partnerships & Inclusion Lead
Cora Health —Milton Keynes
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
12d
Team Leader - Employment Support Service
Milton-Keynes-Council —Milton Keynes
- £44,253 - £48,738 a year
- Team management
- No degree
- Budgeting
- Annual leave
- Work from home
Team Manager
Milton-Keynes-Council —Milton Keynes
- £55,224 - £60,688 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
3d
Wild Swimming & Outdoor Spa Team Leader
FLÖ Wild Swimming & Spa —Buckingham
- £14 an hour
- 12 hour shift
- Hospitality
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Team Leader
Pub & Social - BRA_202 —Milton Keynes
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Proper Locals - BRA_206 —Milton Keynes
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Production Line Technical Lead
Brioche Pasquier —Milton Keynes
- £42,000 - £50,000 a year
- Full-time
- Computer literacy
- Maintenance
- Continuous improvement
- Employee discount
- Sick pay
Quick apply
VM Team Manager FTC
Matalan —Milton Keynes
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Team Leader Deco
Ball Corporation —Milton Keynes
- Continuous improvement
- Team management
- Quality control
Quick apply
Team Leader
EG On The Move Ltd —Buckingham
- £13.40 an hour
- Part-time
- Hospitality
- Customer service
- Bakery
- Employee discount
Quick apply
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
Account Manager- Lead Referral Partner Development
MSD —Milton Keynes
- Full-time
- Business development
- Travel
- No travel
- Referral programme
11d
Team Leader
Home Bargains —Milton Keynes
- £32,032 a year
- Customer service
- Supervising experience
- Mentoring
- Store discount
- Annual leave
Quick apply
13d
Main - Team Leader
WHSmith Travel —Milton Keynes
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Quality Improvement Lead (Adult Social Care)
Care Is Central —Flitwick
- From £39,216 a year
- Full-time
- Management
- English
- Continuous improvement
- Store discount
- Health & wellbeing programme
Quick apply
12d
Back of House Lead (Bicester Village)
Vuori, Inc —Bicester
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
Flight Operations Team Leader
Skyports Limited —Aylesbury
- Full-time
- Up to 50% travel
- Maintenance
- Team management
Quick apply

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Service Desk Team Leader

Advania UK -
Milton Keynes

Apply Now

Job details

Permanent
£40,000 - £50,000 a year
5 days ago

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Team management
Risk management
Recruiting
Interviewing
Customer support
Professional development mentoring
Information technology team management
Help desk

Full job description

Service Desk Team Leader
Position Overview
We are looking for a Service Desk Team Leader to join our team in Milton Keynes.

This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.

Salary & Benefits

The budgeted salary for this role is between £40,000 and £50,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities
In this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive the high quality of service that we strive to deliver.

What Success Looks Like

Building effective relationships with team members, customers, and key internal stakeholders to establish credibility and understanding of the service operation
Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities
Gaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performance
Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans and proactive management
Improving operational control by implementing effective management of ticket queues, backlog, workload balancing, escalations, and service desk processes
Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team
Establishing effective communication and collaboration with other teams to support seamless service delivery and customer outcomes

Qualifications & Experience

The ideal candidate for this role will have:

Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider
Experience of managing teams of Technical Engineers
A track record of developing and implementing individual performance plans
Experience with hiring and interviewing potential employees
Experience of working as part of a wider service delivery function
Demonstrable understanding of incident, problem, and change management at ITIL foundation level
Strong interpersonal skills for working with a range of individuals and providing team mentorship and support

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

team leader jobs in wolverton, bkm

Service Desk Team Leader

Production Team Leader

Community Partnerships & Inclusion Lead

Team Leader - Employment Support Service

Team Manager

Wild Swimming & Outdoor Spa Team Leader

Team Leader

Team Leader

Production Line Technical Lead

VM Team Manager FTC

Team Leader Deco

Team Leader

Operational Performance Assurance Lead - 12 Month FTC

Account Manager- Lead Referral Partner Development

Team Leader

Main - Team Leader

Customer Success People Lead

Quality Improvement Lead (Adult Social Care)

Back of House Lead (Bicester Village)

Flight Operations Team Leader

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