Senior quality assurance Work, Jobs in Wombourne, Sts (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Quality, Compliance and Service Development Manager
Prosper Care Solutions Limited —Wolverhampton
- £38,000 - £43,000 a year
- Full-time
- Care experience
- Travel
- IT
- Free parking
- Paid training
Quick apply
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
10d
Senior Older Adults Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Project management
- Travel
- IT
2h
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
10d
Learning & Development Manager
Dignus Group —Walsall
- £45,000 - £55,000 a year
- Human resources
- Organisational skills
- Classroom experience
- Annual leave
- Employee assistance programme
7d
Part- Time Registered Manager – Supported Accommodation (16–17)
Axion Social Care Limited —Wolverhampton
- Temporary
- Childcare
- Supervising experience
- Leadership
- Free parking
- Employee discount
Quick apply
Clinical Lead/Deputy Manager
Wayside Care Ltd —Bromsgrove
- Up to £50,000 a year
- Full-time
- Anatomy knowledge
- Medication administration
- Nursing home
- Free parking
Quick apply
Mortgage Quality Assurance Associate
Tipton & Coseley Building Society —Tipton
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
7d
Business Excellence Coordinator
Jaguar Land Rover —Wolverhampton
- £43,600 - £50,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
8d
Senior Care Assistant
HC-One - Sedgley Court —Dudley
- £14.35 - £14.95 an hour
- Care plans
- Leadership
- Free parking
- Annual leave
Quick apply
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
11d
Associate Head of Healthcare - West Midlands - FT
Mountain Healthcare —Wednesbury
- £50,000 - £52,520 a year
- Full-time
- BLS Certification
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Academic Lead - English Language Support (China)
University of Wolverhampton —Wolverhampton
- £50,253 - £58,226 a year
- Hybrid work
- Doctoral degree
- English
- Master's degree
- Free parking
- Annual leave
2d
Business Support & Recruitment Coordinator
Ashley Court Care Home —Wolverhampton
- £14 an hour
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
Quick apply
1d
Head of Student Life Operational Compliance, Assurance & Quality
University of Wolverhampton —Wolverhampton
- £50,253 - £58,226 a year
- Hybrid work
- Doctoral degree
- Analysis skills
- University
- Free parking
- Annual leave
2d
Principal Recruitment Consultant - Education
Operam Education Group —Stourbridge
- £28,500 - £37,000 a year
- Temporary
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
Chief Operating Officer
Heal Care Group —Birmingham
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
4h
Education Support Officer (International) - Academic Services - 53829 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
7d

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senior quality assurance jobs near wombourne, sts

Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Salesforce
Communication skills

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

senior quality assurance jobs in wombourne, sts

Customer Service Manager

Quality, Compliance and Service Development Manager

Head of Systems Improvement

Senior Older Adults Officer (Wolves Foundation)

Head of Project Management Office (PMO)

Learning & Development Manager

Part- Time Registered Manager – Supported Accommodation (16–17)

Clinical Lead/Deputy Manager

Mortgage Quality Assurance Associate

Business Excellence Coordinator

Senior Care Assistant

Business Continuity, Preparedness and Resilience Practitioner

Associate Head of Healthcare - West Midlands - FT

Academic Lead - English Language Support (China)

Business Support & Recruitment Coordinator

Head of Student Life Operational Compliance, Assurance & Quality

Principal Recruitment Consultant - Education

Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7

Chief Operating Officer

Education Support Officer (International) - Academic Services - 53829 - Grade 6

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