Customer service manager Work, Jobs in Wombwell, Syk (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
14d
Hotel Duty Manager
Premier Inn —Wombwell
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
10d
Customer Service Manager
Welcome Break —Sheffield
- Up to £32,000 a year
- Management
- Customer service
- Free parking
- Employee discount
Customer Service Lead
Stamper Discs Ltd —Hillsborough
- £26,000 - £27,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Profit sharing
- Sick pay
Quick apply
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
11d
Service Manager
Vertu Motors —Chesterfield
- £55,000 - £70,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
14d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
11d
Trading Manager
Morrisons —Barnsley
- Hospitality
- Team management
- Employee discount
Quick apply
Sales and Marketing Manager
The Next Tier Group Ltd —Wombwell
- £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
11d
Logistics Planning & Customer Service Manager
Tarmac —Doncaster
- Customer service
- Military
- Continuous improvement
- Employee discount
Customer Relations Manager
Northern Trains —Sheffield
- £36,804 - £38,456 a year
- Weekend availability
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
3d
Area Manager (L5), Customer Fulfillment
Amazon UK Services Ltd. —Doncaster
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
Commercial Relationship Manager
Anchor —Leeds
- £48,000 a year
- Analysis skills
- Travel
13d
Customer Service Manager
Morrisons —Sheffield
- Hospitality
- Team management
- Employee discount
Quick apply
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
4h
Service Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
11d
Marketing Manager
Bluetree Group —Rotherham
- £40,000 - £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Internal Audit Manager
Novuna —Leeds
- Up to £75,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills

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customer service manager jobs near wombwell, syk

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in wombwell, syk

Customer Service & Planning Manager

Hotel Duty Manager

Customer Service Manager

Customer Service Lead

Customer Service Team Leader

Service Manager

Service & Operations Manager - FTC

Head of Retail

Trading Manager

Sales and Marketing Manager

Logistics Planning & Customer Service Manager

Customer Relations Manager

Area Manager (L5), Customer Fulfillment

Commercial Manager

Commercial Relationship Manager

Customer Service Manager

Engagement Manager - Value (UK)

Service Manager

Marketing Manager

IT Internal Audit Manager

I want to receive the latest job alerts for customer service manager in wombwell, syk

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