Support escalation engineer Work, Jobs in Wooburn, Bkm (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
9d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
8d
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
3d
Technical Support Engineer
Gigs —London
- £70,000 - £100,000 a year
- Travel
- APIs
- Communication skills
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Building Services Engineer Lead (West and North West London)
Acorn —Rickmansworth
- Up to £50,000 a year
- Overtime
- Mentoring
- Organisational skills
- Leadership
8d
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
12d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
13d
Senior IT Support Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
3d
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
7d
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Quick apply
7d
Data Center Critical Facilities Specialist
Equinix —Slough
- Full-time
- Management
- Organisational skills
11d
Field Services Engineer
Ideagen —London
- Full-time
- Remote
- Engineering
- Bachelor's degree
- In-person
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
7d
Operations Manager
The Well Group Limited —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Contracts
- In-person
- Gym membership
- Referral programme
Quick apply
IT Trust Manager
Class Technology Solutions Ltd —Slough
- £40,000 - £45,000 a year
- Full-time
- Azure
- IT
- School
Quick apply
Operational Infrastructure Manager
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Annual leave
Quick apply
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
9 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering useful information, explaining issues clearly, and working with internal teams where further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you’ll be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we’re looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

support escalation engineer jobs in wooburn, bkm

Customer Support Specialist (Application Support)

IT Service Desk Manager

3rd Line IT Support Engineer

Technical Support Engineer

Senior M365 Platform Engineer

Building Services Engineer Lead (West and North West London)

Founding Customer Success Manager

On-Site 1st/2nd Line Support Technician

Principal Data Engineer

Senior IT Support Engineer

Sr Tech Support Professional - Matrikon

Level 2 Support Analyst

Network Deployment Engineer

Data Center Critical Facilities Specialist

Field Services Engineer

Network Deployment Engineer

Operations Manager

IT Trust Manager

Operational Infrastructure Manager

Technical Support Supervisor

I want to receive the latest job alerts for support escalation engineer in wooburn, bkm

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